Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tonya Inclan

Chico

Summary

Dynamic Store Manager at Torrid with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in training and mentoring staff, fostering a positive team environment, and implementing effective merchandising strategies. Recognized for reducing staff turnover and maximizing sales through exceptional customer service and proactive problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Torrid
10.2020 - 04.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Private Nanny

Self Employed Services
05.2015 - 10.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Sales Associate

Curvy Gurlz Boutique
04.2018 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Early Childhood Education

Pacific Union College
St Helena CA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Store displays

Accomplishments

    District Visual Lead

Certification

Training store manager

Timeline

Store Manager

Torrid
10.2020 - 04.2025

Sales Associate

Curvy Gurlz Boutique
04.2018 - 05.2020

Private Nanny

Self Employed Services
05.2015 - 10.2020

Early Childhood Education

Pacific Union College

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Tonya Inclan