Summary
Overview
Work History
Education
Skills
Timeline
Barista

Tonya Heron

Brampton,ON

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
04.2017 - 06.2021
  • Pleasantly interacted with customers.
  • Created wide variety of hot and cold drinks with positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained store professionalism by cleaning and sanitizing work areas daily.

Sales Associate

Home Depot
06.2016 - 04.2017
  • Welcomed customers with enthusiasm.
  • Helped customers locate products and checked store system for merchandise at other stores.
  • Organized shelves to engage customers and promote merchandise.
  • Answered customer questions regarding product usage and proper care.
  • Prepared merchandise for sales floor by pricing items.
  • Completed orders and organized product deliveries.

Education

Paralegal

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
04.2023

Associate of Science - Law Clerk

Centennial College of Applied Arts And Technology
Scarborough, ON
06.2018

Skills

  • Cash Register Operation
  • Safe Food Handling Practices
  • Retail Management
  • Resolving Complaints
  • Exceptional Customer Service
  • Ability to Adapt

Timeline

Barista

Starbucks
04.2017 - 06.2021

Sales Associate

Home Depot
06.2016 - 04.2017

Paralegal

Sheridan College Institute of Technology And Advanced Learning

Associate of Science - Law Clerk

Centennial College of Applied Arts And Technology

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Tonya Heron