Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline
Generic

TONYA HATTON

Echo bay,Ontario

Summary

I would be great in this job. I have 19 years’ experience in customer service and management. I graduated from Advanced Business Management with a 95% average and the top of my class. I love learning new things and I am a quick learner, and I am driven to work and to support my family. I have tons of experience that would be a great asset for this job, and I was raised on a farm and know the value of hard work and family. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level Job position to help launch career while achieving company goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sales and Operations Manager

Quality Inn & Suites Bayfront
08.2021 - Current
  • Front Office/sales/administration
  • Load and manage property rates and room inventory
  • Point of contact for customers and communicate with them by phone and email to requests and questions
  • Prepare proposals for individual groups/meetings/conferences
  • Work closely with front desk/guest services team and prepare schedules
  • Send out weekly invoices from the hotel and post payments received
  • Complete RFP proposals
  • Prepares proposals for individuals, groups, meetings, conferences
  • Coordinate and prepare catering contracts by liaising closely with hotel restaurant
  • Prepare team schedule lead the front desk team
  • Coordinate all incoming groups/meeting with action plans and make sure housekeeping/front desk/security know what going on
  • Manage all the Pepsi machines and post money made by these machines
  • Manage Breakfast inventory and team
  • Manage the Vincard system and staff cards and log ins
  • Knowledge of choice advantage
  • Answer Phones and Work Front desk
  • Work in a fast pace environment.

Assistant Manager

Gliss steak and seafood
Sault Ste. Marie, ON
01.2013 - 01.2020
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Cross train existing employees to maximize team agility and performance
  • Set and manage schedules to give proper coverage to required areas and meet customer service demands
  • Communicated best practice among onsite and External personnel to align efforts and goals
  • Increase customer retention and satisfaction by closely monitoring team member performance in assessing problematic practices
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Developed and maintained relationships with in-house customers and special event customers and suppliers through continual communication and follow ups
  • Working knowledge of debit and credit machines as well as point-of-sale systems.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Special constable

OPP STOP PROGRAM Sault Ste. Marie
01.1998 - 01.2001
  • Worked hand-in-hand with Ontario provincial police in enforcing all snowmobile trail laws
  • Hand out in Ridge Road tickets for people that weren’t abiding by the rules and regulations of the snowmobile trail laws
  • Worked hand-in-hand with my own team
  • Worked with OPP Marine.

Education

OCD - Advanced Business Management

Gates College
Sault Ste. Marie, ON
02-2021

Skills

  • 19 years’ experience with the public and different personalities
  • Staff management
  • Strategic planning/ability to adapt to changing priorities
  • Organization verbal and written communications
  • Customer service, team building
  • Human Resources hiring and firing
  • Relationship development and team management
  • Sending out invoices and posting payments
  • Communication, Organization, and operations management, special attention to detail
  • Graduated From advanced business management with honors
  • Word processing, Sage, Quick books, PowerPoint
  • I worked with Debit/credit machines
  • Working knowledge of debit and credit machines as well as point-of-sale systems
  • Attention to Detail
  • Flexible and Adaptable
  • Leadership
  • Quality Assurance
  • Customer Relations
  • Communication
  • Conflict Resolution
  • Computer Skills
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Troubleshooting
  • Multitasking
  • Organization

Certification

  • Smart serve
  • Expired first aid and CPR needed renewal.
  • Valid drivers license and passport.
  • Workers health and safety awareness certificate.
  • Expired PAL LISC.

References

  • Sunny Naqvi, 705-705-297-1373, General Manager Of The Quality Inn & Suites Bay front
  • John Cavaliere, 705-257 1695, Owner of the Quality Inn & Suites Bay Front
  • Kathleen Dawes, 705-257-1646, ex co-worker
  • David Oshier, 705 905-244-5092

Accomplishments

  • I am a world champion in an online Business Strategy competition designed by the University Of Atlanta Georgia and competed against 45,000 students,in 481 different campuses,in 47 different countries.

References

References available upon request.

Timeline

Sales and Operations Manager

Quality Inn & Suites Bayfront
08.2021 - Current

Assistant Manager

Gliss steak and seafood
01.2013 - 01.2020

Special constable

OPP STOP PROGRAM Sault Ste. Marie
01.1998 - 01.2001

OCD - Advanced Business Management

Gates College

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TONYA HATTON