Tonya Graham
Long Beach
Summary
Highly skilled, dedicated and results-driven accounting professional with 25+ years of experience along with a strong background in office management and customer relations. Expertise in A/P and A/R, financial reporting, and fostering strong customer relationships, while committed to maintaining high integrity and work/life balance.
Overview
30
30
years of professional experience
Work History
Accountant/Office Manager
CB Manufacturing & Engineering
Santa Ana
09.2023 - Current
- Manage A/P and A/R, reconciling of bank accounts & general ledger, preparing financial reports & statements for month and year end
- Process payroll, insurance and new hires, handling confidential information with integrity
- Strong documentation background in bookkeeping, inventory control, procedures creation, maintaining customer and vendor files through the use of Excel spreadsheets, QuickBooks and other software
- Contributed to revenue growth by meeting fast-paced deadlines and maintaining a proactive, results-driven approach.
- Oversaw daily front office operations, greeting guests, answering phone calls, and responding to emails to ensure smooth communication.
- Processed orders from RFQ to PO and coordinated packing and shipment of products.
- Learned manufacturing skills such as: reading blueprints/drawings, performing quality control practices in the packing and shipping of parts, meeting strict industry quality standards
Bookkeeper
Dream Catcher of LA Therapeutic Riding Centers
Long Beach
01.2021 - 03.2026
- Self-Employed Bookkeeper for this client 1x/month using QuickBooks
- Generated financial reports, reconciled bank statements and credit card accounts, and facilitated month-end and year-end closing processes
- Executed data entry for invoicing and recorded customer payments to maintain accurate financial records
- Delivered customer support by resolving issues and implementing effective solutions
Driver
Uber & Lyft
Brea
11.2017 - 08.2023
- Coordinated rideshare trips for diverse customers, enhancing overall service quality
- Managed bookkeeping and taxes using QuickBooks
- Engaged with riders to foster positive experiences, contributing to high customer satisfaction scores
- Navigated city routes through in-app navigation systems to transport passengers safely and efficiently, and applied defensive strategies to try to avoid accidents
- Collaborated with support teams to resolve rider issues promptly, maintaining service reliability
- Achieved consistently high customer scores due to exceptional service
Professional Organizer
Create Your Serenity
Whittier
03.2014 - 09.2017
- Owner and operator; taught new concepts and strategies to clients to build new and lasting habits in organizing their lives and environments
- Managed bookkeeping operations using QuickBooks to ensure accurate financial records
- Coordinated appointment scheduling and maintained customer database for streamlined client interactions
- Guided clients in decluttering processes to enhance functionality and space
- Provided assistance with downsizing projects by helping clients determine what items should be kept or donated and discarded
- Guided clients in regular maintenance practices to sustain organized environments
Bookkeeper
The Guitar Repair Shop
Brea
05.2002 - 05.2012
- Managed bookkeeping using QuickBooks, overseeing cash on hand, daily deposits, year-end closings, and tax preparation with tax accountant
- Processed A/P and A/R, ensuring consistent cash flow stability
- Prepared financial statements, including balance sheets and income statements, for review by management
- Reconciled bank statements to ensure financial accuracy and integrity
- Assisted with setting financial goals, conducting research, and solving accounting-related issues
Staff Accountant
Direct One, LLC
Santa Ana
05.2001 - 11.2002
- Managed A/P, A/R, general ledger, journal entries, reconciliations, deposits, month-end closings, cash management, wire transfers, NSF checks, stop payments, and released wires to meet daily deadlines
- Created financial reports and spreadsheets; processed check runs for approximately 100 invoices per week
- Assisted Controller with project management and preparation of financial reports
Accountant/Account Manager-Special Projects
Harvest Productions
Anaheim Hills
01.2000 - 04.2001
- Hired for an Accounting role-moved up to Account Management
- Managed crisis for troubled accounts, collaborating with President to restore accounts through oversight of full-cycle artist’s prints & proofs
- Managed customer relations and resolved issues to improve service quality.
- Developed spreadsheets and reports to streamline data management and enhance decision-making
- Supervised pricing, invoicing, tracking, and production processes for client jobs, coordinating with department managers to ensure timely delivery
Accountant
Mission Hills Mortgage
Santa Ana
02.1999 - 01.2000
- Managed A/P, A/R, journal entries, general ledger, reconciliations, deposits, month-end closings, wire transfers, NSF's, stop payments to ensure accurate financial reporting and compliance.
- Managed 36 accounts, handled credit reports, appraisals, and messenger bills; coded, keyed, processed check runs for approximately 200-300 invoices/week to maintain accurate accounts payable.
- Released funding wires by daily deadlines, prepared daily reports/spreadsheets to support CEO & managers in decision-making.
Accountant
Lordon Management
Covina
06.1996 - 11.1998
- Managed A/P and A/R, journal entries, general ledger, reconciliations, deposits, month-end closings, wire transfers, non-sufficient funds, stop payments, and customer service to ensure accurate financial reporting and timely transactions.
- Managed 33 accounts by overseeing billing, invoice matching, and processing check runs averaging 200 invoices per week, ensuring accurate and timely payments.
- Researched and resolved billing and dues issues for customers and tenants, maintaining excellent communication to enhance satisfaction and trust.
Education
AA Degree - Arts and Human Expression
Citrus College/Fullerton College
Fullerton, CA05-2012
H.S. Diploma -
Bonita High School
La Verne, CA06-1991
Skills
- Accounting and Bookkeeping
- A/P and A/R
- Account reconciliation
- Invoicing
- Financial statements
- Financial reporting
- GAAP compliance
- Funds management
- Customer relationship management
- Account Management
- Data analysis
- Spreadsheet proficiency
- QuickBooks
- Microsoft Excel
- Microsoft Office
- Adobe software proficiency
- Data entry
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Process improvement
- Multi-tasker
- Customer relations
- Administrative support
- Job completion
- Inventory control
- 10-key
- Operating all general office equipment
- Risk assessment
- Microsoft Excel
Timeline
Accountant/Office Manager
CB Manufacturing & Engineering
09.2023 - Current
Bookkeeper
Dream Catcher of LA Therapeutic Riding Centers
01.2021 - 03.2026
Driver
Uber & Lyft
11.2017 - 08.2023
Professional Organizer
Create Your Serenity
03.2014 - 09.2017
Bookkeeper
The Guitar Repair Shop
05.2002 - 05.2012
Staff Accountant
Direct One, LLC
05.2001 - 11.2002
Accountant/Account Manager-Special Projects
Harvest Productions
01.2000 - 04.2001
Accountant
Mission Hills Mortgage
02.1999 - 01.2000
Accountant
Lordon Management
06.1996 - 11.1998
AA Degree - Arts and Human Expression
Citrus College/Fullerton College
H.S. Diploma -
Bonita High School