Tonya Faasse
Calgary
Summary
Serviced and team member- focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Chili's Restaurant
05.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Development for several assistant managers.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- monitoring flight schedules to help control labour and needs for guest experiences.
Assistant Manager
Chili's Restaurant
10.2011 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bartender
Chili's Restaurant
05.2008 - 10.2011
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Chemical Technology - Chemistry
SAIT
Calgary05.2009
Skills
- Created prep and stock systems for the three locations at the Calgary airport
- Oversee a total of 5 schedules weekly along with the monthly manager schedule
- helped develop several Assistant managers
Timeline
General Manager
Chili's Restaurant
05.2019 - Current
Assistant Manager
Chili's Restaurant
10.2011 - 05.2019
Bartender
Chili's Restaurant
05.2008 - 10.2011
Chemical Technology - Chemistry
SAIT