Tonya Drover
Corner Brook,Canada
Overview
22
22
years of professional experience
Work History
Hotel Housekeeper
S & M Park LTD
05.2022 - 12.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Washed and folded towels and linens to properly stock guest rooms.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
Executive Housekeeper
Tonya's Cleaning Co
08.2019 - 04.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Cashier/ Stock Person
BMR
10.2017 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Job Coach/ Supervisor/Cashier
Lawton's Drug Store
01.2008 - 11.2008
- Coordinate recruitment and placement of training program participants
- Monitor, evaluate, or record training activities or program effectiveness
- Work along side of client in his job placement
- Meet with managers or other supervisors to stay informed of changes affecting operations
- Apply customer/guest feedback to service improvement efforts
- Resolve customer complaints regarding worker performance or services rendered
- Requisition necessary supplies, equipment, or services
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Post charges against guests' or patients' accounts
- Offer customers carry-out service at the completion of transactions
- Cash checks for customers
- Pay company bills by cash, vouchers, or checks
Cashier
Coleman's Food Center
10.2003 - 02.2004
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Answer customers' questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Offer customers carry-out service at the completion of transactions
- Cash checks for customers
- Pay company bills by cash, vouchers, or checks
- Weigh items sold by weight to determine prices
Management Associate
The Northwest Company
10.2001 - 05.2002
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Plan store layouts or design displays
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
- Day to day cash preparation
- Opening and closing office procedures ie
- End of day, Mid-month, Month end
- Daily intake of incoming and outgoing mail
- Daily book balancing
- Signing authorization for outgoing checks and money orders
- Shipping and receiving
- Inventory
Education
High School Diploma -
Bluevale Collegiate Institute
Waterloo, OntarioLegal Studies
Academy Canada
Corner Brook, Newfoundland and LabradorSkills
- Inventory Control
- Processes and procedures
- Department organization
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Team building
- Analytical Thinking
References
References upon request
Timeline
Hotel Housekeeper
S & M Park LTD
05.2022 - 12.2023
Executive Housekeeper
Tonya's Cleaning Co
08.2019 - 04.2022
Cashier/ Stock Person
BMR
10.2017 - 08.2019
Job Coach/ Supervisor/Cashier
Lawton's Drug Store
01.2008 - 11.2008
Cashier
Coleman's Food Center
10.2003 - 02.2004
Management Associate
The Northwest Company
10.2001 - 05.2002
High School Diploma -
Bluevale Collegiate Institute
Legal Studies
Academy Canada
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