Tonya Connick
San Rafael
Summary
Results-driven professional with extensive experience in restaurant operations. Skilled in training and developing staff, optimizing workflows, and managing vendor relationships. Committed to enhancing team performance and achieving P&L goals.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Malibu Farm
Tiburon
05.2024 - 07.2025
- Hiring and Onboarding using both Homebase and Teamworks
- Training managers, training ALL FOH employees.
- Payroll through Teamworks
- Building the backend of Spot On POS system
- Creating and building menus with Chef
- Creating SOP packets for all FOH positions (new restuarant)
- Meeting P&L goals
- Inventory and Liquor ordering
- Outsourcing and building relations with vendors
- Creating team meetings, building character and confidence with our employees
- Handling cash and bank drops
- Assisted in daily operations to enhance customer service and streamline workflows.
- Coordinated staff schedules to optimize resource allocation and improve team efficiency.
Server
Terrapin Crossroads
San Rafael
01.2014 - 05.2020
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Streamlined workflow by implementing efficient table management and seating arrangements.
Server
Ghiringhelli's Novato
Novato, CA
01.2009 - 06.2014
- Opening/ closing resturarnt
- Serving tables using SOP
- Handling cash
- Serving running dishes, bussing tables, and hosting
Education
Phlebotomy
College of Marin
Greenbrae06.2009
Skills
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Financial reporting
- Menu development
- Team leadership strength
- Budget control
- Sales forecasting
- Vendor relationship management
Timeline
Assistant General Manager
Malibu Farm
05.2024 - 07.2025
Server
Terrapin Crossroads
01.2014 - 05.2020
Server
Ghiringhelli's Novato
01.2009 - 06.2014
Phlebotomy
College of Marin