Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Education and Training
Generic

Tonya Anderson

Bakersfield

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sever

IHOP
06.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server/Night Shift Lead

Cheryl's Diner
09.2021 - 05.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Assisted in training new servers.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Line Cook

McNally's Outpost
04.2022 - 08.2023
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Stocked service areas with supplies during slow periods.

Cashier

Jack in the Box
09.2018 - 07.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.

Education

Digital Media And Marketing

Cerro Coso Community College
Ridgecrest, CA

Skills

  • Strong work ethic
  • Dependable and Reliable
  • Conflict Resolution
  • Ability To Multitask
  • Leadership
  • Exceptional customer service
  • Guest engagement
  • Cash handling
  • Positive Attitude
  • Problem Solving
  • Excellent Communication

Certification

  • Typing Certification
  • Food Handlers Certification

Timeline

Sever

IHOP
06.2024 - Current

Server/Line Cook

McNally's Outpost
04.2022 - 08.2023

Server/Night Shift Lead

Cheryl's Diner
09.2021 - 05.2024

Cashier

Jack in the Box
09.2018 - 07.2021

Digital Media And Marketing

Cerro Coso Community College

References

References available upon request.

Education and Training

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