Tonya Alecia Howell
Mount Holly,NC
Summary
Experienced, dependable professional with 36+ years of work experience in the Human Services field seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
37
37
years of professional experience
Work History
Patient Service Representative I (Part-time)
Atrium Health
11.2023 - Current
- Greet patients and visitors in professional, friendly manner to determine needs and direct accordingly;
- Collect and scan photo identification to ensure accurate identification;
- Collect and scan insurance cards for accurate billing purposes;
- Verify patient's demographic information and update in Epic;
- Verify patient's real-time eligibility for insurance coverage;
- Process payments from patients for co-payments;
- Maintain patient confidentiality by adhering to HIPAA guidelines during all interactions;
- Collaborate with other departments to resolve any registration issues that arise.
CAP/DA Social Worker/Case Manager (Remote)
RHA Health Services
09.2020 - Current
- Conduct monthly contacts to ensure clients are being safely maintained in their homes;
- Complete quarterly assessments to re-evaluate if client’s needs have changed and if they continue to meet criteria for CAP/DA;
- Develop care plans with families to ensure clients are receiving the services necessary for them to have optimal care in their homes;
- Coordinate with in-home aide agencies, nursing agencies and medical supply companies to ensure client’s needs are being met;
- Verify Medicaid eligibility through NCTracks;
- Create and maintain client databases in Microsoft Excel.
CAP/DA Social Worker/Case Manager
Gaston County Department of Health & Human Services
08.2013 - 08.2019
- Conducted monthly home visits to ensure clients were being safely maintained in their homes;
- Completed quarterly assessments to evaluate if the client’s needs had changed;
- Coordinated with in-home aide agencies, nursing agencies and medical supply companies to ensure clients needs were being met and were receiving optimal care in their homes;
- Verified Medicaid eligibility through NCFast;
- Documented case activity in Microsoft Word;
- Created and maintained client databases in Microsoft Excel;
- Developed care plans.
Adult Protective Services Social Worker
Gaston County Department of Health & Human Services
01.2002 - 08.2013
- Interviewed clients in their homes and in facilities to investigate allegations of abuse, neglect, self-neglect, and/or exploitation;
- Interviewed alleged perpetrators;
- Collected and evaluated relevant information to make decisions related to investigations, services, and outcomes;
- Provided client advocacy, consultation, networking, family support, and crisis intervention;
- Coordinated with law enforcement, families, facilities, local office staff and community agencies/partners regarding needs of clients;
- Interviewed collateral contacts to gather additional information;
- Prepared and provided testimony at court proceedings;
- Rotated after-hours coverage to handle crisis situations that occur in the evenings and on weekends.
Family & Children Services Social Worker
Cleveland County Department of Social Services
02.1992 - 12.2001
- Provided in-home treatment services to families in which abuse, neglect and dependency had been identified;
- Worked with families to eliminate identified issues so that the children could remain safely in the home;
- Rotated after-hours coverage to handle crisis situations that occur in the evenings and on weekends;
- Made referrals to appropriate services within the Department and to other agencies;
- Determined eligibility of parents to receive subsidized day care services that would allow them to seek employment, work, or further their education.
Adult Medicaid Caseworker
Cleveland County Department of Social Services
03.1989 - 02.1992
- Interviewed applicants for financial assistance for their medical expenses;
- Verified and determined applicant’s eligibility for assistance;
- Assessed and resolved complex cases or actions pertaining to specific applicant’s circumstances;
- Advised applicants of approval or denial of services and linked them to other resources in the community;
- Provided explanation of right to appeal and applicant responsibilities for continued benefits;
- Read and interpreted written policies and procedures applicable to Federal, State and Local laws as related to public service assistance.
Education
Bachelor of Arts - Psychology
University of North Carolina, Chapel Hill
08.1988
Skills
- 5 years remote work experience
- Exceptional communication skills
- Proficient in Microsoft Word, Excel, and Outlook
- Strong multi-tasking and critical thinking skills
- Efficient in handling complex issues with professionalism and courtesy
Timeline
Patient Service Representative I (Part-time)
Atrium Health
11.2023 - Current
CAP/DA Social Worker/Case Manager (Remote)
RHA Health Services
09.2020 - Current
CAP/DA Social Worker/Case Manager
Gaston County Department of Health & Human Services
08.2013 - 08.2019
Adult Protective Services Social Worker
Gaston County Department of Health & Human Services
01.2002 - 08.2013
Family & Children Services Social Worker
Cleveland County Department of Social Services
02.1992 - 12.2001
Adult Medicaid Caseworker
Cleveland County Department of Social Services
03.1989 - 02.1992
Bachelor of Arts - Psychology
University of North Carolina, Chapel Hill