Tony Young
Kanata,ON
Summary
An analytical and solutions-driven Senior Business Analyst with experience providing strategic and technical leadership to large-scale IT implementation projects. Over 15 years of experience as a Business Analyst in progressively senior roles, contributing to the development, configuration, testing, and implementation of enterprise solutions (RFP, SAS, LMS, CRM, among others). Worked on a variety of medium to large complex projects, both nationally and internationally. Strong background in IT transformation, requirements management, performance management, business intelligence, process improvement, SDLC, and compliance. Demonstrated ability to lead Business Analysis teams in requirements elicitation, UAT testing, feedback integration, configuration, end-user training, and reporting activities. Hands-on experience facilitating meetings and workshops for stakeholder engagement, complex decision-making, consensus-building, and progress reporting. A proven track record of success in developing high-performing, service-driven teams with a focus on continuous improvement. Demonstrated success coordinating the work of onshore/ offshore teams and vendors. Proficient communication, liaising, and leadership abilities (both working independently and as part of teams). Proven ability to establish a positive rapport with clients, colleagues, superiors, and other professionals while working in deadline-driven environments. Advanced user of Microsoft Office Suite, as well as specialized software and applications, including MS Visio, JIRA, MS Project
Overview
24
24
years of professional experience
1
1
Certification
Work History
Enterprise Business Analyst
Medavie Blue Cross
04.2024 - Current
- Mentoring and training Business Analysts
- Lead Business Analyst on large complex transformation project
- Provide strategic direction, assessment, and guidance across a portfolio of complex enterprise transformational projects, with direct accountability for solutions development, performance management, and project delivery.
- Lead and facilitate workshops and knowledge sharing across diverse stakeholder audiences (internal/client) and subject matter experts to identify, document, and present proposals/ project plans.
- Successfully translate planning documents into user stories, performance metrics, acceptance criteria, and tactical plans for specialized/ technical teams. Update user stories throughout the development life cycle, establishing frameworks for the collection and integration of feedback.
- Provide technical leadership with an Agile approach, coordinating backlogs and sprints with direct accountability for requirements traceability, workflow management, and quality assurance outcomes.
- Conduct complex assessments to provide gap analysis, current/ future states, performance dashboards, and thresholds, as well as defining and leading iterative UAT testing processes.
- Support implementation through change management with a focus on training and materials development. Provide mentorship and coaching to internal team members, building a service-driven culture with a focus on continuous improvement and leadership development.
Product Manager
International Institute of Business Analysis - IIBA
07.2023 - 04.2024
- Collaborate with VP of Intellectual property, to develop the product roadmap and strategy for IIBA certification products.
- Analyze and consult with the IIBA global community, to evaluate customer needs, current market trends, and potential partnerships.
- Create certification product strategy documents that describe vision of product evolution.
- Define the target customer certification journey.
- Define and lead the certification examination item-writing cycle.
- Work with marketing and operation teams, to support new product implementation and change management strategies.
- Planning and development of supporting training and materials development.
- Provide mentorship and coaching to internal team members, building a service-driven culture with a focus on continuous improvement and leadership development.
Enterprise Business Analyst
Medavie Blue Cross
11.2021 - 07.2023
- Provide strategic direction, assessment, and guidance across a portfolio of complex enterprise transformational projects, with direct accountability for solutions development, performance management, and project delivery.
- Function as a main driver of IT requirements elicitation. Facilitate workshops and knowledge sharing across diverse stakeholder audiences (internal/client) and subject matter experts to identify, document, and present proposals/ project plans.
- Successfully translate planning documents into user stories, performance metrics, acceptance criteria, and tactical plans for specialized/ technical teams. Update user stories throughout the development life cycle, establishing frameworks for the collection and integration of feedback.
- Provide technical leadership with an Agile approach, coordinating backlogs and sprints with direct accountability for requirements traceability, workflow management, and quality assurance outcomes.
- Conduct complex assessments to provide gap analysis, current/ future states, performance dashboards, and thresholds, as well as defining and leading iterative UAT testing processes.
- Support implementation through change management with a focus on training and materials development. Provide mentorship and coaching to internal team members, building a service-driven culture with a focus on continuous improvement and leadership development.
SR. Business Analyst
Royal College of Physicians and Surgeons
06.2019 - 11.2021
- Working as a Senior Business Analyst within the planning unit, utilizing a variety of requirements elicitation techniques/ This included:
- Leading business analysis activities on large scale projects
- Working closely with the Project Managers
- Mentoring and collaborating with the Business Analyst team
- Working to define and refine system development methodologies
- Iterative/agile approach
- Creating user stories and acceptance criteria
- Defining and leading user story refinement session and approach
- Leading an iterative UAT testing process
- Collaborating closely with external vendor partners. Activities include:
- Ongoing communications
- Sprint planning
- Sprint demonstration
- Member of the Process Transformation working group
- Member of the Online Forms working group
- Process mapping
- As-is
- Future-state
- Managing Requirements traceability
Lead, Business Transformation
Canadian Nurses Association
01.2018 - 10.2018
- With a focus on technology and innovation, including:
- Lead BA on all technology project initiatives (both agile and waterfall methodology)
- Conduct workshops/agile grooming sessions
- Manage department/stakeholder relations, relating to innovative technology projects
- Lead vendor liaison activities
- Project management
- Ongoing technology process review and analysis
- Lead and manage User Acceptance Testing (UAT)
- Lead change management activities, relating to technology and innovation projects
- Ongoing research and development activities, relating to process improvement
- Ongoing communications with executive level staff
Business Analyst
Canadian Bank Note Company
06.2016 - 10.2017
- Working exclusively on international software development products, responsibilities include:
- Working in both agile and waterfall methodologies.
- International product training and implementation of passport systems and secure ID software solutions.
- Work with internal and external project manager, to ensure the timely delivery of products.
- Work on new web product user, business, design, and functional requirements.
- A product expert for custom passport and ID systems.
- Review and document current processes and future state business flow.
- Conduct GAP analysis.
- Requirements elicitation for custom application development, including face-to-face, JAD sessions and remote web conferences.
- Work closely with the training team to create end user support documentation and manuals.
- External and internal customer collaboration and support.
- Lead UAT activities, including stakeholder sign-off
- Manage traceability matrix.
- Work closely with testers and developers, during all aspects of the product development lifecycle.
Business Analyst
Accreditation Canada
06.2014 - 06.2016
- Supporting national and international health care accreditation, responsibilities include:
- Business requirement for the Qmentum accreditation software.
- Agile product owner
- Product training and presentations for end users and other stakeholders.
- Support the development of training materials.
- Manage vendor relationships.
- Review and document current processes and future state business flow.
- Requirements for both COTS and custom development projects
- Elicit and document business requirements.
- Lead requirements workshop and technical review sessions (JAD sessions)
- Develop use case scenarios and user stories.
- Development of business requirements documentation
- Policy and procedure review and development.
- Create RFP submissions.
Consultant – Product Development and Operations
Mobileyes
03.2014 - 06.2014
- Managed the development effort and was responsible for customer training and support. Additional responsibilities included:
- Managing customer issues and leading communications to ensure resolution by the team and communication back to the customer.
- Development and monitoring mobile product development lifecycle (agile).
- Manage agile development team.
- Elicitation of customer/stakeholder business requirements.
- Create business requirements/design documents.
- Manage User Acceptance Testing (UAT).
- Lead customer issue resolution.
- Market analysis and customer analytics.
- Customer product training and support.
Business Analyst
MD Physician Services
09.2011 - 03.2014
- Worked on a variety of enterprise software projects, for both financial systems, as well as other supporting software development projects. Work deliverables included the following:
- Product training and presentations for a variety of software applications, both COTS and custom developed software solutions.
- Microsoft Dynamics CRM implementation and functional design
- Elicit and document requirements, utilizing JAD sessions, interviews, and other methods.
- Develop use cases.
- Conduct interviews with stakeholders and all organizational levels.
- Stakeholder analysis and communications.
- Project management of software development projects and enhancements.
- Engagement in the Solution Development Lifecycle Methodologies (Iterative and agile processes).
- Facilitate meetings and workshops.
- Interact with clients and stakeholders.
- Develop business requirements documentation.
- Lead User Acceptance Testing (UAT).
E-Learning Administrator (Education)
Canadian Institute for Health Information (CIHI)
01.2006 - 09.2011
- Administrator of the Learning Management System for delivery of online education to over four thousand users.
- Define and validate business requirements.
- Define, validate, and produce eLearning reports.
- Provide training and develop workshops, online web conferences
- Lead role in facilitating and managing technical integration of all software and hardware:
- Liaison with technical vendors
- ELearning content migration
- Training and configuration
- Documentation of processes and operating procedures
- Lead role in providing technical support to both internal and external clients.
- Maintenance and improvement of software and hardware systems.
Business Analyst
Canadian Real Estate Association
10.2001 - 05.2005
- Research and development of the commercial real estate listings web site, ICX.CA.
- Working primarily on the elicitation of business, design, and functional requirements, for the ICX.CA commercial real estate web portal Responsibilities included the following:
- Project management activities.
- Participated in meetings with the products and communications department, to develop strategies to bolster product interest and enhancement.
- Conducted surveys and facilitated focus groups.
- Market research and environmental scans.
- Developed business requirements documentation.
- Defined the scope and features of product development.
- Developed project plans for the maintenance of fully developed sites.
- Created comprehensive test plans.
- Defined functional and non-functional requirements.
- Implemented policies and procedures necessary for the enhancement or introduction of new products.
- Consulted with commercial real estate members representing 114 boards and associations across Canada.
Education
Graduate B.A. - Sociology
Carleton University
08.1999
Master of Education - Concentration in Distance Education
Athabasca University
07.2017
Skills
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- Business process improvement
- Workflow Analysis
- Strategic planning
- Quality assurance
- Gap analysis
- Stakeholder management
- Software development life cycle
- Test case scenarios
- Process optimization
- Product development
- Consulting
- IIBA methodologies
- Business case validation
- Requirements analysis
- Business requirements
- SWOT analysis
Certification
- CBAP Certified Business Analysis Professional (2024)
- Lean Six Sigma Green Belt (2019)
- PMI-PBA Professional in Business Analysis and Project Management (2016)
- ITIL Foundation Certificate in IT Service Management (2013)
Timeline
Enterprise Business Analyst
Medavie Blue Cross
04.2024 - Current
Product Manager
International Institute of Business Analysis - IIBA
07.2023 - 04.2024
Enterprise Business Analyst
Medavie Blue Cross
11.2021 - 07.2023
SR. Business Analyst
Royal College of Physicians and Surgeons
06.2019 - 11.2021
Lead, Business Transformation
Canadian Nurses Association
01.2018 - 10.2018
Business Analyst
Canadian Bank Note Company
06.2016 - 10.2017
Business Analyst
Accreditation Canada
06.2014 - 06.2016
Consultant – Product Development and Operations
Mobileyes
03.2014 - 06.2014
Business Analyst
MD Physician Services
09.2011 - 03.2014
E-Learning Administrator (Education)
Canadian Institute for Health Information (CIHI)
01.2006 - 09.2011
Business Analyst
Canadian Real Estate Association
10.2001 - 05.2005
Master of Education - Concentration in Distance Education
Athabasca University
Graduate B.A. - Sociology
Carleton University
Similar Profiles
Shannon MacBethShannon MacBeth
Case Management Assistant at Medavie Blue CrossCase Management Assistant at Medavie Blue Cross
NOAH KLASSENNOAH KLASSEN
EMR at Medavie Blue CrossEMR at Medavie Blue Cross
Shelagh WalshShelagh Walsh
Registered Nurse at Medavie Blue Cross/ Veterans Affairs Canada (contract)Registered Nurse at Medavie Blue Cross/ Veterans Affairs Canada (contract)
Charles SavoieCharles Savoie
Networking Software Developer /Technical Team Lead at Ford Motor CompanyNetworking Software Developer /Technical Team Lead at Ford Motor Company
Gregg RossGregg Ross
General Manager at Canadian Property StarsGeneral Manager at Canadian Property Stars