Tony Wilson
London,ON
Summary
Accomplished Shift Supervisor with a proven track record at Provincial Cleaning Service & Supplies, adept in Operations Management and fostering positive work environments. Excelled in enhancing customer satisfaction and maintaining high safety standards, leading to increased efficiency and reduced discrepancies. Skilled in strategic planning and negotiation, driving exceptional team performance and business growth.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Provincial Cleaning Service & Supplies
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Manager
Majestic Auto Wash
01.2020 - 08.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience..
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Bachelor of Arts - Finance
Marian College Kuttikkanam
Kerala, IndiaONTARIO COLLEGE DIPLOMA - Business-Supply Chain And Operations
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Staff Management
- Customer-Oriented
- Employee Training
- Workplace Safety
- Cash handling expertise
- Inventory control and record keeping
- Operations Management
- Schedule Management
- Financial Management
Timeline
Shift Supervisor
Provincial Cleaning Service & Supplies
09.2021 - Current
Assistant Manager
Majestic Auto Wash
01.2020 - 08.2021
Bachelor of Arts - Finance
Marian College Kuttikkanam
ONTARIO COLLEGE DIPLOMA - Business-Supply Chain And Operations
Fanshawe College of Applied Arts And Technology
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