Tony Wang
Victoria,British Columbia
Summary
Accomplished Sales and Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of automobiles by studying characteristics, capabilities, and features.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales & Leasing Consultant
BMW Victoria| MINI Victoria
10.2019 - Current
- Handling cold call and follow up by using CRM.
- Delivered information properly to prospective clients, highlighting features tailored to their needs.
- Accompanying clients on test drive.
- Assessing value of trade-in vehicles.
- Preparing sale or leasing paperwork.
- Demonstrates vehicle during test drive and vehicle hand over.
- After delivery follow up and problem solving.
- Lease and finance maturity option review.
Visitor Services Associate
The Butchart Gardens
04.2019 - 08.2019
- Participated in staff training sessions, enhancing knowledge of garden policies and procedures as well as current exhibitions.
- Conducted visitor surveys, obtaining valuable feedback to improve future services and programming.
- Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor.
Education
No Degree - Hospitality Management
Camosun College
Victoria, BC04.2020
Skills
- Excellent communication skills, both oral and verbal
- Good time management and organizational skills
- Strong product knowledge with skills to properly relay information to clients
- Strong negotiation skills
- Ability to build rapport with clients and maintain a good relationship
- Closes sales by overcoming objections
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Certification
- VSA License
Timeline
Sales & Leasing Consultant
BMW Victoria| MINI Victoria
10.2019 - Current
Visitor Services Associate
The Butchart Gardens
04.2019 - 08.2019
No Degree - Hospitality Management
Camosun College
- VSA License
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