Tony Vo
Banff,Canada
Summary
Adaptable Catering Manager with 4 years of experience. Quick problem solver and detailed event planner. Successful at catering for up to 550 people with a team of up to 24 and remaining calm in high-demand situations.
Overview
10
10
years of professional experience
Work History
Catering Manager
Banff Park Lodge
03.2021 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Assistant Catering Manager
Banff Park Lodge
01.2021 - 03.2021
- Delivered top-quality service by effectively communicating with both front-of-house and back-of-house staff during events.
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
- Handled complex logistical challenges such as venue coordination, equipment rentals, and transportation arrangements for successful off-site catered events.
Assistant Restaurant Manager
Moxies Bar & Grill
06.2020 - 12.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Manager
Banff Park Lodge
11.2019 - 06.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Keep up to date with restrictions set by provincial government about COVID-19, implement into restaurant policies & procedures & ensure staff are all trained to ensure clean & safe environment for staff, employees & community
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Manager
Banff Park Lodge
04.2019 - 11.2019
- Inventory and order any required supplies to ensure smooth operation
- Supervised day-to-day operations to meet performance, quality and service expectations.
- To provide a memorable dining experience; which exceeds the guest's expectations
- To be familiar with, and train staff on Emergency, Safety and Security procedures
- Assist with social media (Instagram, Facebook, Tripadvisor)
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Front Office Supervisor (Manager On Duty)
Banff Park Lodge
06.2017 - 04.2019
- To be an effective leader and have well developed communication and interpersonal skills and contribute to the overall success of the hotel
- To be knowledgeable and skilled in all aspects to front desk, including hotel emergency, safety and security procedures and ensure that the hotel is safe and secure during each shift
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Create invoices for tour companies and groups after departure and charge accordingly
Bellman / Concierge
Banff Park Lodge
04.2017 - 06.2017
- Being knowledgeable of Banff National Park, activities and dining options
- Bring baggage up to guests rooms and retrieve them when requested
- Provide a high standard of customer service
Bellman / Concierge / Driver
Emerald Lake Lodge
08.2016 - 04.2017
- Transport guest & luggage to property to check-in & assist with bags to designated rooms
- Deliver firewood & make fires for guest upon requests
- Knowledage of Yoho National Park, activities & dining options
Front Office Supervisor (Manager On Duty)
Buffalo Mountain Lodge
08.2015 - 08.2016
- Ensure all guest are greeted, checked-in and out efficiently, effectively and accurately
- Ensure all information regarding arrivals, groups & conferences is up to date
- Assist the dining room or functions on busy days if needed
Front Desk Agent
Banff Park Lodge
04.2015 - 08.2015
- Check in & guest out efficiently, effectively & accurately
- Assist with making reservations for furture stays & food & beverage outlet
Education
Course - Hospitality Management - Hotel & Restaurant Co-Op
Niagara College
Niagara on the lake, Ontario04.2015
Course - Ontario Youth Apprenticeship Program - Cooks 1
Conestoga College
Waterloo, Ontario06.2013
Skills
- Event planning proficiency
- Staff leadership
- Problem-solving
- Operational efficiency
Awards
- First Aid Level C + AED, Banff Park Lodge, 03/20/24
- WHMIS Certification, Banff Park Lodge, 05/01/18
- Apprenticeship Cooks 1 Certificate, Conestoga College, 10/01/13
- Specialist High Skills Major in Hospitality & Tourism, 10/01/13
- Hospitality & Tourism Award, College Heights S.S, 10/01/13
References
Available Upon Request
Timeline
Catering Manager
Banff Park Lodge
03.2021 - Current
Assistant Catering Manager
Banff Park Lodge
01.2021 - 03.2021
Assistant Restaurant Manager
Moxies Bar & Grill
06.2020 - 12.2020
Restaurant Manager
Banff Park Lodge
11.2019 - 06.2020
Assistant Manager
Banff Park Lodge
04.2019 - 11.2019
Front Office Supervisor (Manager On Duty)
Banff Park Lodge
06.2017 - 04.2019
Bellman / Concierge
Banff Park Lodge
04.2017 - 06.2017
Bellman / Concierge / Driver
Emerald Lake Lodge
08.2016 - 04.2017
Front Office Supervisor (Manager On Duty)
Buffalo Mountain Lodge
08.2015 - 08.2016
Front Desk Agent
Banff Park Lodge
04.2015 - 08.2015
Course - Ontario Youth Apprenticeship Program - Cooks 1
Conestoga College
Course - Hospitality Management - Hotel & Restaurant Co-Op
Niagara College
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