TONY VLACHOS
Toronto,ON
Summary
Highly motivated and enthusiastic individual with years of experience in the restaurant industry that is keen on giving exceptional costumer service.
Communicative and responsive with proven ability to manage time, ensuring all assigned tasks are completed efficiently while working independently as a committed team member.
Adapts quickly to new environments and can stay motivated in both fast- and slow-paced situations.
Overview
24
24
years of professional experience
Work History
Restaurant Owner
Rally Restaurant And Bar
12.2011 - 03.2024
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
Server/Bartender
Remezzo Italian Bistro
03.2000 - 05.2011
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
BBA - Business Economics
York University
Toronto, ON05.1996
Skills
- Customer Engagement
- Wine Knowledge
- Customer Service
- Excellent Communication
- Professionalism
Languages
English
Native or Bilingual
Greek
Full Professional
Timeline
Restaurant Owner
Rally Restaurant And Bar
12.2011 - 03.2024
Server/Bartender
Remezzo Italian Bistro
03.2000 - 05.2011
BBA - Business Economics
York University
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