Tony Vanzuilekom
Sunderland,ON
Summary
Dynamic professional with a proven track record in operations management and relationship building, honed at Bushwhacker Wildlife Removal and Predator Control. Excelled in enhancing customer satisfaction and retention through innovative business strategies and exceptional client service. Skilled in marketing and crisis management, achieving significant business growth and fostering strong client relationships.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Owner
Bushwhacker Wildlife Removal and Predator Control
03.2020 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Youth Worker
Wintonlea Group Home
10.2016 - 03.2020
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Contributed to development of individualized plans to support youth goal achievement.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Supported and mentored students in developing skills to become successful in community.
- Promoted physical health and wellness through organization of sports and recreational activities, leading to higher levels of engagement and well-being.
- Fostered safe and inclusive environment, enabling young people from diverse backgrounds to share experiences and support each other.
- Provided one-on-one mentoring to individuals facing challenges, guiding them towards positive life choices and opportunities.
Zookeeper and Animal Trainer
Northwood Zoo
07.1996 - 10.2016
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation.
- Ensured compliance with all regulations governing the ethical treatment of animals under zoo care standards.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Provided exceptional customer service while addressing visitor concerns or answering questions related to zoo operations or specific animals on display.
- Educated the public about conservation efforts and the importance of preserving natural habitats during presentations and events.
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
- Collaborated with veterinary staff to administer medications, treatments, and routine health checks for optimal animal care.
- Assisted with the development of new exhibits or renovations by providing input on species-specific requirements and optimal exhibit design features.
- Facilitated volunteer training sessions to improve knowledge of proper handling techniques and general safety protocols around animals.
- Conducted behavioral observations to inform management decisions regarding exhibit design, animal compatibility, and overall wellbeing.
- Trained new staff members in zoo safety protocols and animal care standards, elevating team competency.
- Increased public awareness on conservation efforts, organizing community events and workshops.
- Improved visitor engagement with educational talks, sharing insights on animal conservation and behaviors.
- Fostered safe environment, conducting regular safety audits to identify and mitigate potential hazards.
- Improved physical health of animals with regular exercise routines, closely mirroring wild behaviors.
- Conducted daily health checks for early detection of potential health issues, ensuring timely veterinary care.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Assisted with development of animal behavior modification plans.
- Trained animals in behavioral compliance or other special routines or commands.
Education
Graduate Certificate - Special Effects Makeup Art
Toronto School of Makeup Art
02.1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Marketing
- Business development
- Negotiation
- Crisis management
- Marketing tactics
- Attention to detail
- Customer service
- Decision-making
- Quality assurance
- Customer retention
Languages
English
Timeline
Owner
Bushwhacker Wildlife Removal and Predator Control
03.2020 - Current
Youth Worker
Wintonlea Group Home
10.2016 - 03.2020
Zookeeper and Animal Trainer
Northwood Zoo
07.1996 - 10.2016
Graduate Certificate - Special Effects Makeup Art
Toronto School of Makeup Art
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