Tony Sohal
Operations
Burlington,Ontario
Summary
A Dynamic executive offering Operations expertise gained through 28 years of successful contributions. Motivating leader with history of excellent team building and managing high performance teams. Proficient at identifying root causes and integrating solutions to achieve desired results. Skilled in DMAIC, Root Cause Analysis and Operations. Strong operations professional with a Business Management. Mentor and Coach for upcoming leaders. Strong relationship builder works well with stakeholders and corporate teams.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Vice President of Operations
Cummins Eastern Canada Region
11.2018 - Current
- Full P & L responsibility for 13 branches.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Coordinated work across departments to keep teams on track with company goals.
- Delivered expert thought leadership recognized for driving process improvements.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Fostered strong relationships with customers and suppliers by maintaining communication.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Achieved 12% increase in sales revenue in new annual sales while increasing customer satisfaction.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Vice President of Business Improvement
Cummins Eastern Canada Region
01.2016 - 11.2018
- Oversaw and mentored Business Improvement personnel to optimize performance.
- Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
- Launched key initiatives tied to regional goal tree that targeted Employee Safety, Customer Satisfaction, Efficiency and profitability.
- Implemented training and channel readiness for 350+ dealers.
- Implemented Synchronized Business Planning.
- Achieved Incident rate of .075 in HSE metrics.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines, achieving $850000 savings from 6S projects.
Executive Director, Customer Care & Quality
Cummins Eastern Canada L.P
03.2015 - 01.2016
- Strengthened company business by leading implementation of new projects and procedures.
- Led team of directors in managing Customer Support, Quality and Functional Excellence.
- Managed Customer/Dealer Support for network of 350+ dealers.
- Responsible for implementing Six Sigma, LEAN, ISO and continuous improvement initiatives.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty.
- Secured optimal customer service ratings through process standardization and employee development initiatives.
- Promoted company public profile by participating in Industry events.
Director of Customer Support
Cummins Eastern Canada L.P
01.2012 - 03.2015
- Collaborated with staff to maximize customer satisfaction.
- Responsible for all technical training/ channel readiness for dealers).
- Supervised Dealer Technical Support Department as well as Distributor Field Service Engineers responsible for providing advanced technical support for Engine and Power Generation markets.
- Implemented processes to reduce downtime for customer units, reducing ETSR closure time to 10 days.
- Implemented cross functional processes, working cohesively with all sales functions to address customer concerns to help generate brand loyalty.
- Responsible for handling major customer issues in the field.
- Conducted annual dealer meetings/lunch learn sessions across twelve locations.
- Co Chaired PAC (Program Advisory Committee) for HDET (Heavy Duty Technician program at community college.
- Developed the program curriculum working with the Ministry of education and the college.
Six Sigma Black Belt
Cummins Eastern Canada L.P.
07.2009 - 01.2012
- Worked closely with team members to deliver project requirements, develop solutions, completing 18 projects with total savings of $3.5 million.
- Protected company brand, improved customer satisfaction by finding creative solutions to problems.
- Completed 5 CFSS (Customer Focused Six Sigma) projects.
- Won Cummins Chairman's Award for Brampton Transit customer focused project.
- Implemented DMAIC/ LEAN methodology to eliminate waste while driving efficiencies up.
- Coached the Six Sigma Green Belts on their projects.
- Developed cost-savings, new solutions to existing problems through persistent research and innovation.
Operations Manager
Cummins Eastern Canada L.P.
03.2004 - 06.2009
- Full responsibility of the P&L for the Mississauga Operations.
- Managed a staff of 75 operations personnel.
- Performed performance reviews, tracked-managed and mentored staff.
- Tracked all operational KPI’s and lead the operations team to success.
- Responsible for implementing ISO 9001 and HSE policies.
- Played an instrumental role in garnering business from several National Accounts like Penske, Ryder and other major fleets.
- Increased the revenue stream while increasing customer satisfaction.
- Accolades from major fleets and customers.
- Took on the initiatives to drive new communities entering the trucking market. Held lunch and learn sessions for these customers to drive brand loyalty. Streamlined the internal processes and shifts to eliminate waste.
- Coached and mentored operations personnel to help them grow.
Service Operations Manager
Cummins Ontario Inc.
06.2001 - 03.2004
- Full responsibility of the P&L for the Mississauga Operations.
- Managed a staff of 75 operations personnel.
- Performed performance reviews, tracked-managed and mentored staff.
- Tracked all operational KPI’s and lead the operations team to success.
- Responsible for implementing ISO 9001 and HSE policies.
- Played an instrumental role in garnering business from several National Accounts like Penske, Ryder and other major fleets. Increased the revenue stream while increasing customer satisfaction.
- Accolades from major fleets and customers.
- Took on the initiatives to drive new communities entering the trucking market. Held lunch and learn sessions for these customers to drive brand loyalty.
- Streamlined the internal processes and shifts to eliminate waste.
- Coached and mentored operations personnel to help them grow.
Assistant Operations Manager
Cummins Ontario Inc.
09.1999 - 06.2001
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Drove functional excellence.
- Tracked all KPI's for the organization to drive continuous improvement.
- Implemented BMS in all branches.
- Trained operations personnel on BMS in all branches.
- Supervised administrative staff.
Warranty Manager
Cummins Ontario Inc.
05.1997 - 08.1999
- Responsible for filing of warranty claims, reconciliations, dealer and branch warranty training.
- Conducted warranty audits and implemented continuous improvement plans.
- Played an instrumental role in garnering the top 3rd position out of the 33 Cummins distributors in North America.
Education
Accounting and Business Management
Sheridan Institute-Continuing Education
Oakville Jan 1992 - 03.1995
Pharmacy
Punjab State Board of Technical Education
India Mar 1986 - 07.1989
Bachelors in Science with Distinction
Punjab University
Chandigarh, India Mar 1981 - 07.1984
Skills
Natural leadership skills
Accomplishments
Cummins worldwide Chairman's Quality Award in 2010.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vice President of Operations
Cummins Eastern Canada Region
11.2018 - Current
Vice President of Business Improvement
Cummins Eastern Canada Region
01.2016 - 11.2018
Executive Director, Customer Care & Quality
Cummins Eastern Canada L.P
03.2015 - 01.2016
Director of Customer Support
Cummins Eastern Canada L.P
01.2012 - 03.2015
Six Sigma Black Belt
Cummins Eastern Canada L.P.
07.2009 - 01.2012
Operations Manager
Cummins Eastern Canada L.P.
03.2004 - 06.2009
Service Operations Manager
Cummins Ontario Inc.
06.2001 - 03.2004
Assistant Operations Manager
Cummins Ontario Inc.
09.1999 - 06.2001
Warranty Manager
Cummins Ontario Inc.
05.1997 - 08.1999
Accounting and Business Management
Sheridan Institute-Continuing Education
Jan 1992 - 03.1995
Pharmacy
Punjab State Board of Technical Education
Mar 1986 - 07.1989
Bachelors in Science with Distinction
Punjab University
Mar 1981 - 07.1984
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