Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tony Singla

Surrey,BC

Summary

Seeking to leverage my technical and professional expertise to grow Highlights of Qualifications Over 5 years of experience in delivering excellent Customer/ Client Service and Sales including Advance computer skills: MS Office, E-mails and Internet Friendly, Energetic, Customer focused and Detail oriented Passionate about providing a positive customer experience for long lasting relation Ability to work independently as well as in team while contributing to required productivity Relevant Skills Customer Service Answer and actively listen to customer enquiries and offer solution Provide professional service while delivering exceptional customer experience Take ownership to resolve issues and foster long term relationships with customers Interpersonal and Communication Skills Pleasant personality to influence the customers helping in their buying decisions Maintains a professional and productive work environment Self-motivating and learning attitude to adapt to changing business requirements Organizational skills. Maintain cleanliness and organization in assigned areas Keep track of customer orders and maintain check out area for prompt and accurate processing Ensure to follow company policies and procedures and perform as per company guidelines Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Route Service Sales Representative

CIntas
02.2021 - Current
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Developed strong customer base through efficient and reliable service.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Provided Services to over 200 customers every week with add on profit of 10%
  • New opportunities with add on new Businesses every week.
  • Driving around on a 3 Ton truck and esteem satisfying the Customers
  • Delivered orders to customers to drive full satisfaction
  • Immediately addressed problems with customers to promote speedy resolution
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
  • Stocked shelves and loaded orders to prepare deliveries
  • Maintained records of sales and customer information to support accuracy
  • Utilized route optimization software to plan and manage delivery routes

Asset Protection Specialist

Walmart
06.2020 - 02.2021
  • Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Built professional relationships with local law enforcement and other related organizations
  • Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations
  • Maintained secure environment by regularly checking store premises and inspecting security equipment
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution

Assistant Store Manager

Tim Hortons
04.2017 - 05.2020
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Created and maintained detailed database to develop promotional sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms

Education

Associate of Arts - Arts

Alexander Academy
Vancouver, BC
07.2019

Master of Technology - Computer Science And Engineering

Punjab Technical University
Punjab
07.2015

Skills

  • B2B interactions
  • Sales with best Customer Service
  • Maintaining Clean Work Areas
  • Daily Workflows
  • Issue Resolution
  • Loss Prevention Goals Monitoring
  • Business transactions
  • Territory development
  • Safe vehicle operation
  • Merchandise sales
  • Product displays

Accomplishments

  • Basic Security Training
  • Spirit of Service
  • Uplifted the Profit
  • Energetic Environment with Training Trainees

Certification

Credentials From World Education Services of Canada. Application number can be provided on demand.

Timeline

Route Service Sales Representative

CIntas
02.2021 - Current

Asset Protection Specialist

Walmart
06.2020 - 02.2021

Assistant Store Manager

Tim Hortons
04.2017 - 05.2020

Associate of Arts - Arts

Alexander Academy

Master of Technology - Computer Science And Engineering

Punjab Technical University
Tony Singla