Tony Sharma
Brampton,Ontario
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Northeastern Protective Services
09.2021 - 01.2023
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Reported irregularities such as fire and safety hazards to maintenance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
Food Service Supervisor
Tim Hortons
02.2020 - 01.2023
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Established and managed team schedules and shift assignments.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 7 team members
Customer Service Representative
Moneymart
03.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
No Degree - Computer Engineering Technician
Northern College At Pures
Scarborough, Ontario12.2019
Skills
- Law Enforcement
- Investigate Incidents
- Weapons
- Superb Surveillance Skills
- Basic First Aid
- CPR Certified
- Security Screening
- Security Guard License
Certification
- Licensed security guard
- CPR certified
- First -aid
Communicate with people
I have more than 2 years experience of customer service. I have very friendly nature
Good communication skills
Timeline
Security Guard Officer
Northeastern Protective Services
09.2021 - 01.2023
Customer Service Representative
Moneymart
03.2021 - 12.2021
Food Service Supervisor
Tim Hortons
02.2020 - 01.2023
No Degree - Computer Engineering Technician
Northern College At Pures
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