Experienced in managing customer orders, overseeing inventory, and ensuring timely product delivery. Show strong grasp of supply chain management and possess skills in data analysis, team collaboration, and problem-solving. Demonstrated ability to improve order processing efficiency and accuracy resulting in increased customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Management Support (OMS) Specialist
IBM, Geodis, Bangalore
Bangalore
10.2022 - 05.2025
Successfully led the IBM process transition from China to India as a core member of the COE team, managing supply chain and IMDE operations throughout the transition.
Demonstrated strong problem-solving skills by managing workload surges and addressing backlog during team turnover.
Collaborated with IBM’s internal teams to ensure smooth documentation, invoicing, and operational support.
Created and managed shipping documents and processed invoices using the IDDE system with 98% accuracy, ensuring compliance with international trade regulations, internal controls, and client billing requirements; contributed to timely payments and reduce billing discrepancies.
Earned recognition from management for exceptional performance and operational contribution.
Collaborated with RPA teams to automate routine operational processes, enhancing efficiency and reducing manual workload.
Prepared and maintained operational and performance reports to support decision-making and process improvements.
Collaborated with operations, finance, and sales teams to align supply chain strategies with organizational goals.
Led knowledge transfer sessions and provided training to external teams during the project sunset at Geodis, ensuring a seamless handover and uninterrupted operational continuity.
Associate Order Fulfillment
Interface Inc, Bangalore
Bangalore
11.2018 - 10.2022
Handled full-cycle order processing using JD Edwards (JDE), including entering orders, checking inventory availability, and coordinating shipments. Consistently achieved >98% on-time order processing and >90% on-time delivery (OTD) with a container fill rate exceeding 90%.
Created and maintained custom operational and fulfillment reports using ReportsNow which improved visibility into order status, backorders, inventory levels and minimize shipping errors.
Implemented automated recurring reports to provide real-time data on order accuracy, shipping timelines, and fulfillment KPIs to cross-functional teams.
Played a key role in the development of the installation costing tool, actively participated in project scoping, and was involved in user acceptance testing (UAT) and module sign-off.
Achieved a 50% improvement in vendor payment frequency by automating the Installation Costing Tool, resulting in a faster end-to-end cash flow cycle, enhanced process efficiency, and reduced manual workload.
Allocated products based on inventory levels, customer demand, and priority shipments to optimize resource usage.
Developed and managed production schedules in alignment with sales forecasts and inventory goals.
Planned and optimized container loading to maximize space utilization and minimize shipping costs.
Monitored order tracking systems and regularly updated internal and external stakeholders on delivery timelines.
Export-Import Documentation Executive
Namaste Exports LTD, Bangalore
Bangalore
04.2018 - 10.2018
Prepared and reviewed shipping documents, including commercial invoices, packing lists, bills of lading, and customs declarations.
Handled customs documentation and proactively addressed queries raised by customs authorities to prevent shipment delays.
Liaised with DGFT authorities to process and secure foreign trade licenses, facilitating uninterrupted international shipments and regulatory adherence.
Recovered duty drawbacks by managing end-to-end documentation and clarifying customs inquiries, contributing to cost savings and process compliance.
Coordinated with freight forwarders, shipping lines, and customs brokers to ensure timely clearance and delivery of shipments.
Ensured compliance of shipments with international trade regulations.
Assisted freight forwarders by preparing and managing documentation for importing raw materials and exporting finished goods.
Negotiated with freight service providers to secure the best rates.
Resolved issues related to transportation, delays, and documentation discrepancies.
Tracked shipments to ensure delivery deadlines were met.
Maintained accurate records of export-import transactions for audits and internal reporting.
Education
Master of Foreign Trade -
Kodaikanal Christian College
Kodaikanal, TN
04.2017
Bachelor of Commerce (B.com) -
Mar Sleeva College of Arts and Science
Murickassery
03.2015
Skills
Order fulfillment and logistics
Data analysis and reporting
Inventory control and optimization
Procurement and vendor management
MS Office (Excel, Word, PowerPoint)
ERP systems: JD Edwards, ReportsNow
Critical thinking and problem-solving
Team collaboration and communication
Team leadership
Shipping coordination
Supply chain management
Certification
Diploma in Shipping and Port Management
Diploma in Logistics
Diploma in Leadership
Certificate in Human Resource Management, Concordia College, New York
Awards
Awarded COE High Performance Spot Award, Geodis (2024), Received Antony Thomas Award for Excellence in Academics, Kodaikanal Christian College (2017), Organized National Conference on Innovation Management, Kodaikanal (2015)
Training
JD Edwards 11/2018 - 10/2022 Well-versed in JD Edwards
ReportsNow 11/2018 - 10/2022 Custom ERP reporting
Excel 04/2018 - Present 7 years of experience in Excel
Salesforce 04/2020 - 09/2022 Basic experience in Salesforce