Tony Saephan
Oroville
Summary
Proven track record in enhancing customer satisfaction and retention through effective relationship building and strategic initiatives.
Results-oriented professional with strong communication and decision-making skills. Experience in analyzing market trends and managing budgets to foster relationships and drive sales growth.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
8
8
years of professional experience
Work History
Manager/Owner/Technician
SaephanWorkz
02.2024 - Current
- Developed and implemented strategic initiatives enhancing customer satisfaction metrics.
- Analyzed market trends to inform decision-making and drive business strategies.
- Managed budgets effectively, allocating resources to maximize organizational impact.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Commercial Sales Specialist/Retail Sales Specialist
Oreilly Auto Parts
08.2018 - 10.2024
- Developed and maintained strong relationships with commercial customers to drive sales growth.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Collaborated with cross-functional teams to streamline order processing and improve customer service efficiency.
- Provided expert product knowledge and technical support to clients, ensuring optimal purchase decisions.
- Trained and mentored junior sales staff on best practices for customer engagement and sales techniques.
- Implemented strategic initiatives that increased customer retention and satisfaction rates significantly.
- Managed inventory levels effectively to align with sales forecasts, reducing stock discrepancies.
- Conducted regular competitor analysis to refine sales strategies and maintain competitive edge in the market.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
- Built relationships with customers and community to promote long term business growth.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Customer relationship building
- Sales presentations
Certified 609 Tech
Licensed to Perform AC services on Automotive and to Purchase Refrigerant at commercial bulks.
Languages
English
Native or Bilingual
mien
Native or Bilingual
Timeline
Manager/Owner/Technician
SaephanWorkz
02.2024 - Current
Commercial Sales Specialist/Retail Sales Specialist
Oreilly Auto Parts
08.2018 - 10.2024