Tony Rahman
East Garafraxa,ON
Summary
Skilled in customer service, communication, and coordination, I excel at addressing challenges and finding practical solutions for efficiency. Capable of working independently or with a team and taking responsibility for any position I hold. Recognized for dedication to safety and years of accident-free driving. Established strong relationships with managers, supervisors, co-workers, and passengers. Experienced in navigating a unionized environment. Committed to continuous learning and staying updated on public relations, management and customer service practices through training modules.
Overview
28
28
years of professional experience
Work History
Transit Operator/Platform Trainer
Brampton Transit
01.2004 - 12.2022
- Currently possess a Class BZ License with over 18 years of safe on-road driving experience
- Trained newly hired Transit Operators to perform their duties in a more efficient courteous and safe manner consistent within the policies and procedures of the Transit Department
- Awarded recognition for years of safe driving
- Experienced working in a unionized environment
- Consistently attended training modules to develop a more extensive knowledge of Public Relations/Customer Service
- Enforced safety policies and procedures to maintain a secure environment for all passengers.
- Communicated with dispatch to provide updates on route progress and any delays.
- Provided information to passengers about routes, schedules, and connections.
- Monitored vehicle performance and reported any mechanical issues to maintenance staff.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Prepared for emergencies by maintaining knowledge of emergency evacuation procedures and first-aid skills.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Enhanced safety standards by conducting regular vehicle circle inspections and maintenance checks.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
Sales Manager/Assistant Store Manager
The Building Box(RONA)
01.2001 - 01.2004
- Responsible for the direct management of 150+ Associates in a $35 Million Dollar Home Improvement Store including the managing of Department Managers and Supervisors
- Responsible for all operations of the store, including end-of-day store tours and transition with the night staff
- Responsible for planning Associates' work and vacation schedules while respecting the budget, planned sales volume and customer expectations
- Consistently supported price comparison with competitors to affirm price leadership in the market and maintain profit margin
- Determined product location and marketing to minimize handling and maximize Customer accessibility to merchandise in a Big Box Environment
- Supervised sales and operations, bearing in mind Customers' and Associates' Health and Safety in order to reach objectives and increase the Company's efficiency and profitability
- Hired and Orientated Associates to prepare replacement staff ensuring a dedicated, competent and adequate workforce to face seasonal peaks
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Production Coordinator
Ontario Store Fixtures
01.1998 - 01.2001
- Resolve discrepancies with fixtures during the production stage
- Coordinated with Traffic, Production and Account Managers to ensure all shipment dates were met
- Followed up with Supervisors, Plant Managers, Account Managers and Directors to ensure accounts were followed through the various stages of production
- Responsible for obtaining correct quality and quantity of hardware required for each product
- Maintained an accurate inventory count of finished goods and verified completion of sales orders
- Responsible for ensuring the quality of each product manufactured met company's standards
- Experienced working in a unionized atmosphere
- Interacted with over 300 employees and Store Suppliers on a weekly basis
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Organized multiple accounts such as Home Hardware, Loblaws, Fortino's, Pharmaplus, Shoppers Drug Mart, A&P Stores, Express, Beaver Lumber and Fabric Center
- Experienced in AS400 Data Communications and Microsoft Applications
Assistant Store Manager
Busy Bee Machine Tools
01.1995 - 01.1998
- Controlled operations of store on a day-to-day basis
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assembled, demonstrated and displayed heavy-duty machinery, power tools and accessories
- Provided detail information to customers regarding practical applications of machinery and power tools
- Executed merchandising strategies for increased product visibility and sales.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Conducted interviews and Associate reviews
- Strengthened customer loyalty with personalized interactions and follow-ups.
Education
TREB License - Property Law, Principles of Appraisal/Management
O.R.E.A College
Toronto, ONCasa Loma Campus - Inventory and Operations Control Management, Principles of Business
George Brown College
Toronto, ONOSSD -
Sarnia Collegiate Institute
Sarnia, ONSkills
- Class BZ Air Brake Endorsement
- Over 18 years Commercial Safe driving practices
- Clean Drivers Abstract
- Strategic planning
- Account management
- Performance management
- Business planning
- Training and development
- Performance coaching
- Excellent communication skills
- Staff management
Timeline
Transit Operator/Platform Trainer
Brampton Transit
01.2004 - 12.2022
Sales Manager/Assistant Store Manager
The Building Box(RONA)
01.2001 - 01.2004
Production Coordinator
Ontario Store Fixtures
01.1998 - 01.2001
Assistant Store Manager
Busy Bee Machine Tools
01.1995 - 01.1998
TREB License - Property Law, Principles of Appraisal/Management
O.R.E.A College
Casa Loma Campus - Inventory and Operations Control Management, Principles of Business
George Brown College
OSSD -
Sarnia Collegiate Institute
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