Tony Palazzo

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues.
• Entered time and attendance logs in preparation for payroll.
• Recruited and hired qualified candidates to fill open positions.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Repaired or replaced parts such as alternators, starters, water pumps, radiators, fuel pumps, ignition coils, and spark plugs.
• Supported lead mechanic by completing routine repair work, changing tires and replacing batteries.
• Adjusted valves and timing belts; tightened bolts and screws; lubricated moving parts; replaced hoses and belts; tested components for proper operation.
• Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
• Checked inventory levels regularly to ensure sufficient stock was available.
• Filed reports detailing all services performed on each vehicle in accordance with company policy.
• Kept work area clean and organized at all times in order to maintain a safe environment.
• Ordered necessary replacement parts from suppliers when needed.
• Used diagnostic computers to identify system malfunctions in cars' electrical systems.
• Maintained accurate records of all work performed on each vehicle.
• Performed basic troubleshooting to diagnose mechanical issues in vehicles.
• Disassembled engines when necessary to perform repairs or replacement of faulty parts.
• Assisted mechanics with repair tasks such as replacing brakes, spark plugs, and other parts.
• Installed new exhaust systems to meet emission standards.
• Completed transmission services, including fluid replacement and adjustments.
• Assisted in training new technicians on shop procedures and protocols.

Repaired, replaced and adjusted brakes.