Tony Olivo
Anaheim
Summary
Results-oriented professional skilled in technical troubleshooting and customer service. Managed documentation and field operations to streamline processes and enhance customer satisfaction. Led teams to improve efficiency and foster collaboration, ensuring operational effectiveness.
Overview
2027
2027
years of professional experience
Work History
Residential connectivity specialist
Spectrum
El Segundo
2023 - Current
- Resolved complex technical issues for customers, enhancing satisfaction through tailored support strategies.
- Supervised employees and sales representatives, fostering collaboration and skill development.
- Inspected daily operations, identifying areas for improvement in efficiency and productivity.
- Managed documentation related to reports, purchases, and projects systematically.
- Traveled to various job sites while attending regular meetings and training sessions.
IT Technician
Redbox
Santa Ana
2022 - 2023
- Programmed and updated IT software on servers to support operational efficiency.
- Troubleshot and resolved technical issues on employee computers to minimize downtime.
- Recorded monthly inventory to enhance tracking accuracy.
- Documented field work with contractors to ensure clarity and accountability.
Integrated Solutions Consultant
AT&T
Orange
2013 - 2022
- Achieved customer experience and sales objectives by implementing targeted development initiatives that improved team capabilities.
- Supervised team of sales and support staff to enhance overall performance through effective coaching and guidance.
- Ensured thorough understanding of products, accessories, pricing plans, promotions, and service features.
- Recorded administrative details of sales processes to streamline operations and improve data accuracy.
Technician
X Factor Communications
Orange
2010 - 2012
- Installed satellite dishes for Dish Network - troubleshooting running cable, and programming receivers.
- Streamlined documentation processes for field work to enhance accessibility and accuracy.
- Achieved proficiency in account activation and deactivation, ensuring seamless service for customers.
Manager
Paramount Scaffold
Carson
2008 - 2010
- Supervised daily workflow and scheduling of field service team, enhancing overall team efficiency.
- Executed projects within estimated timeframes, consistently achieving client satisfaction.
- Built strong client relationships through exceptional service and maintaining clean job sites.
- Led the safe elevation and dismantling of scaffolding, balancing speed with safety protocols.
Senior Service Manager
Dish Network Corp
City of Industry
2006 - 2007
- Coordinated scheduling and workflow for field service team of 90+ technicians across two offices, maintaining high customer service standards.
- Developed training program for management team on daily operations and scheduling.
- Streamlined recruitment process for over 100 new employees at City of Industry location.
- Collaborated with workers' compensation to report accidents within established timelines.
Field Service Technician Supervisor
Connect TV
Rancho Dominguez
2005 - 2006
- Facilitated four-week training program, enhancing technical skills of 10 service technicians, resulting in improved service delivery.
- Streamlined fieldwork documentation processes, ensuring accurate records and reducing administrative delays.
- Mastered Sebo system for efficient account activation and deactivation, contributing to enhanced operational workflow.
Field Service Manager
Dish Network Corp
Santa Ana
2000 - 2005
- Directed technical support by analyzing customer complaints and issues to enhance service quality.
- Investigated fraud and employee theft to safeguard company assets and minimize losses.
- Discussed misconduct consequences during employee meetings to foster accountability.
- Recognized as employee of the year with perfect attendance over six consecutive years.
- Informed technical staff of schedules while reinforcing safety protocols in daily meetings.
- Organized corporate meetings, college recruitments, holiday parties, and other company events.
- Created a spreadsheet to verify attendance records for more than 80 employees.
Education
Business Network Diploma - ITT Technical/Computer Installation
ITT - Orange County Business College
Orange, CA01-1996
High School Diploma -
Anaheim High School
Anaheim, CA01-1991
Skills
- English/Spanish bilingualism
- Technical proficiency in management
- Documentation of field operations and safety protocols
- Troubleshooting skills in technology
- IT software development expertise
- Customer relations management
- Operations oversight in the field
- Management of documentation processes
- Teamwork and collaboration skills
- Leadership of service teams
Timeline
Residential connectivity specialist
Spectrum
2023 - Current
IT Technician
Redbox
2022 - 2023
Integrated Solutions Consultant
AT&T
2013 - 2022
Technician
X Factor Communications
2010 - 2012
Manager
Paramount Scaffold
2008 - 2010
Senior Service Manager
Dish Network Corp
2006 - 2007
Field Service Technician Supervisor
Connect TV
2005 - 2006
Field Service Manager
Dish Network Corp
2000 - 2005
Business Network Diploma - ITT Technical/Computer Installation
ITT - Orange County Business College
High School Diploma -
Anaheim High School