Summary
Overview
Work History
Education
Skills
Websites
Section name
Timeline
Generic

Tony Nejad

Temple City,CA

Summary

Field IT professional possessing a proven track record of superior performance. Dedicated and highly skilled with over 16 years of experience providing exceptional technical support and troubleshooting services. Positive, Hardworking, independent, and self-motivated with an interest in new technology Adept at resolving complex hardware and software issues, optimizing network performance, and ensuring client satisfaction. Detail-oriented with excellent analytical, verbal, and written communication skills. Excellent customer service skills. Ability to manage multiple tasks and meet deadlines. Thrives working in a team environment. I am excited to be always learning

Overview

14
14
years of professional experience

Work History

Implementation Field Technical Analyst

Becton Dickinson
05.2025 - Current
  • Installation and on-site technical support for Becton Dickinson medical devices at Hospitals across the US. Systems deployed at various hospitals and pharmacies across the US. Navigating, updating the Windows operating system on computers, changing or updating IP Addresses, mapping or setting up printers. Troubleshooting office equipment.

Field IT Network Analyst

The Claremont Colleges Services
06.2024 - 02.2025
  • Field IT Network Analyst working with other Network engineers.
  • Worked networking engineers to resolve problems in operations across all platforms including e-mail, files transfer, multimedia, teleconferencing issues.
  • Respond to patch requests for college admin offices, dorm rooms, and wall plates to access the switch.
  • Install and troubleshoot Cisco AP, VOIP Phone Systems, Security Cameras, Printers
  • Troubleshooting RJ45 wall plates with Link-Runner, toning out the port on the Cisco switch, and patching
  • Finding the correct VLAN for all ports across 6 campuses
  • Troubleshoot Fiber Wireless
  • Managing triage tickets using Fresh-Service ticketing
  • Replacing Cisco switches on site
  • Replacing Vertiv UPS on racks and cabling
  • Ensure proper IDF, rack/stack, Tech Refresh, Connecting Patches
  • Cleaning up Fiber ports and cables special Fiber tools
  • UPS Management, replacing batteries, installing UPS’
  • Running wireless surveys
  • Installed Opengear to assist network engineers troubleshoot and repair Cisco switch issues
  • Work with the Network team to prep and execute projects around 6 campuses
  • Networking from Core to IDF access point firewalls.
  • Cisco infrastructure 2850s, 9300s, Access Points 3800s, 9100s, 1650E
  • Solar Winds (Monitoring), Cisco Prime (UPS, Monitoring)
  • Provide networking services for interconnected campuses (all in 1-square mile)
  • Firewall work with rack/stack or basic monitoring
  • Connecting Fiber LIU patch panels to connect to other Pods
  • (contract)

Field IT Support Analyst

MARTIN BROWER
11.2023 - 05.2024
  • Lead IT and provided on-site support for business-critical applications and hardware in a warehouse environment.
  • Traveled 70% across the US to multiple Martin Brower sites to install Cisco Access Points
  • Acted as a liaison between the IT and Maintenance departments, ensuring smooth communication and issue resolution.
  • Troubleshooted computer and network issues, provided technical support to staff when needed
  • Accountable for resolving highly complex computing, networking, and application issues at local and global IT levels.
  • Set up and maintained IT infrastructure, including WAN/LAN networks, MDF/IDF, video conferencing, and ADT security systems.
  • Experience in managing IT projects.
  • Support of warehouse operations through Dematic/ Vocollett devices
  • Troubleshooting TCP/IP, DHCP and DNS issues on site
  • Assisted with the maintenance of distribution center technologies, upgrades, new installations and equipment moves
  • Effectively worked across multiple corporate functions including business, engineering, operations, and manufacturing
  • Managed tickets using Service-Now ticketing, troubleshooting connection issues, O365, and equipment failures.
  • Documented and escalated issues to appropriate IT technology, infrastructure, and application groups via standard processes and business leadership
  • Provided 24/7 support to sites with severe issues
  • Interacted and managed incidents with 3rd party vendors for support
  • Independently run small projects, leading applications, infrastructure, and business
  • Supported laptop deployment and related technology packs
  • Network equipment (switches, routers, and access points)
  • Onboarding of staff using Active Directory, group policy and VPN permission
  • Material handling equipment (MHE) technology
  • Responsible for asset management, including maintaining the current inventory of devices, tracking devices, reclaiming devices no longer in use
  • Handheld device support (Vocollett Headsets, XRS tablets, PDA devices, UPS units
  • Printer installs (Zebra, laser, thermal, line, copiers, etc.)
  • Mobile Phone configuration and support using Air Watch, Knox portals, and OKTA.
  • Resetting Bit locker encryption keys
  • Maintains IT Standard Operating Procedures and work instructions

Field Information Technology Analyst

REYES COCA COLA
01.2023 - 08.2023
  • Senior Technician onsite managing complex IT systems across multiple Reyes Coca-Cola distribution and manufacturing centers.
  • Managed tickets using Service-Now ticketing, troubleshooting connection issues, O365, and equipment failures.
  • Deployment of iPads, VOIP phones, laptops, Samsung Xcover Pro
  • Worked with the MDM team to establish profiles for each device
  • Worked with end users to perfect profiles for field
  • Deployment to end users
  • Establish and maintain business relationships with local management to understand and address their needs.
  • Consistently provides support to other members of the FIT team regarding mobile devices, including setup, configuration, and troubleshooting of mobile devices and connectivity problems, and assist users with the installation, configuration, and troubleshooting of mobile applications
  • Isolation and resolution of mobile device issues working with MDM team
  • Problem-solving experience in the deployment, management, and retrieval of MacOS, Android, iOS, and Windows devices in the field and warehouse, using Service Now, Active Directory, SCCM
  • Application Support for offices and remote work using iOS devices, MacOS and Windows laptops, desktops, and handhelds.
  • Network monitoring and troubleshooting via Solar Winds working with CDW and Infosys
  • Support warehouse operations through Dematic and Vocollett
  • Printer installs (Zebra, Lexmark, etc)
  • Remote end-user machines to provide support
  • Provided 24/7 support to sites with severe issues (network down, etc)
  • (contract)

Information Technology Technician

HUNTINGTON HOSPITAL
10.2021 - 11.2022
  • IT technician for a large migration project for the merger between Huntington Hospital and Cedar-Sinai.ps.
  • Imaging and configuring the computers for the Kiosk beside mobile wow carts
  • Staging the computers for deployments, mapping printers for each department, and installing monitors in the ER rooms.
  • Problem-solving experience in the deployment
  • Wrote documentation for standard operating procedures related to IT operations for hospital staff.
  • Managed tickets using the Service-Now ticketing system to troubleshoot and solve issues
  • Assessed circumstances and problems to resolve with minimal supervision
  • Support training for new employees as IT Manager for new installed devices
  • Tracking inventory of field hardware (iPads, iPhones, Laptops)
  • Resetting Bit locker encryption keys.

Information Technology Technician

City of Hope Hospital
12.2019 - 08.2020
  • Provide first-line support with Windows software/hardware problems, mobile devices
  • Window 10 Deployment for the City of Hope hospital that entailed in imaging, and staging.
  • Staging printers, Kiosk beside mobile wow carts
  • Training and technical assistance to end users as required.
  • Assisted in the delivery, implementation, and installation of desktop computer, telecommunication, and audiovisual equipment to appropriate onsite personnel
  • Provided operational support for post-project system deployments.
  • Scheduling with doctors, nurses, and hospital departments to install and upgrade all organizational hardware and equipment
  • Ensuring optimal workstation performance.
  • Addressing onsite tickets through the service-now ticketing system
  • Effective interpersonal, time management, and communication skills using tack and courtesy, with the ability to multi-task and handle deadlines and pressure situations
  • (contract)

Information Technology Technician

NESTLE
07.2015 - 11.2019
  • Managed IT systems for application quality assurance SCCM team
  • Tested over 1500 applications for Windows validation through VMware machines
  • Imaged all virtual computers with Windows 7 and 10, installed applications, and coordinated testing with application owners across the US and Canada.
  • Remoted to the Windows 10 test machine and helped staff through Skype to test their application to make sure it works on Windows 10.
  • Daily follow-up with email, Skype, and phone with non-responders as needed and troubleshoot issues with applications that failed to install.
  • Documented every new application with step by creating step by step guide as a PDF file to be sent to be packaging department to be shared with users
  • Addressed onsite tickets using Service Now with staff to troubleshoot complex IT systems and issues.
  • Managed small IT projects

Information Technology Technician

GRIFOLS
04.2014 - 06.2015
  • Managed a large-scale Windows 7 migration project for Grifols with over 800 users.
  • Provided first-line technical support and customer service to clients migrated from Windows
  • Added users with Active directory to the company domain, imaged, migrated data, archives
  • Pushed software through SCCM.
  • Responded to Level 1-3 technical support incidents
  • Performed troubleshooting procedures and solved technical problems.
  • Addressed onsite tickets using Service Now
  • Able to multi-task and handle deadlines and pressure situations.
  • (contract)

Field system Technology

H&R BLOCK
03.2013 - 04.2014
  • Lead field system technician for H&R Block offices for the Pasadena region.
  • Troubleshot, installed, and configured new Cisco routers, and POS systems, and repaired printers for all regional offices.
  • Diagnosed connection issues to DSL and Cable modems.
  • Troubleshooting server hardware and performing scheduled hardware upgrades.
  • Used TOAST software for configuration of POS and peripherals such as pin pad, and cash registers.
  • Maintained, and replaced, hot spare equipment for the district
  • Ensured regular communication with District General Managers and Lead Field Systems Technician for company IT Support issues as needed
  • Set up new H&R Block stores with computers, printers, Cisco routers, and POS
  • Assisted company support manager with special projects such as setting up computers and training

Field system Technology

CompuCom IT Workforce Solutions
01.2012 - 02.2013
  • Installed Cisco VOIP phone systems, replacing Nortel systems.
  • Mounted and tested phones, ensuring proper IVR and IEQ sequences.
  • Used tools like Butt Set, Punch Tool, and Toner/Tracer for installation.
  • Provided technical support and resolved hardware, software, and systems issues
  • Provided technical support to staff on the operational or maintenance aspects of installed equipment
  • Served as the first point of contact for technical and service-related problems for customers.
  • Diagnosed and resolved mechanical, hardware, software, and systems failures, using established procedures, documentation, and support contacts
  • (contract)

Education

Bachelor of Arts - Telecommunications-Film

CALIFORNIA STATE UNIVERSITY
Los Angeles, CA
01.1990

Bembridge High School
England

Skills

  • Leadership, ideation, problem-solving, teamwork
  • Time management, on-time project completion
  • Strong problem-solving skills; the ability to research problems independently
  • Interpersonal skills; active listening, ability to convey ideas, facts, and technical information
  • Excellent and efficient multitasking ability on multiple time-sensitive projects at any given time
  • Good written communication skills for everyday business communication and documentation
  • Work effectively with Company personnel, customers and others by sharing ideas in a constructive and positive manner
  • Excellent attendance

Section name

US Citizen and Canadian perm resident.

Timeline

Implementation Field Technical Analyst

Becton Dickinson
05.2025 - Current

Field IT Network Analyst

The Claremont Colleges Services
06.2024 - 02.2025

Field IT Support Analyst

MARTIN BROWER
11.2023 - 05.2024

Field Information Technology Analyst

REYES COCA COLA
01.2023 - 08.2023

Information Technology Technician

HUNTINGTON HOSPITAL
10.2021 - 11.2022

Information Technology Technician

City of Hope Hospital
12.2019 - 08.2020

Information Technology Technician

NESTLE
07.2015 - 11.2019

Information Technology Technician

GRIFOLS
04.2014 - 06.2015

Field system Technology

H&R BLOCK
03.2013 - 04.2014

Field system Technology

CompuCom IT Workforce Solutions
01.2012 - 02.2013

Bachelor of Arts - Telecommunications-Film

CALIFORNIA STATE UNIVERSITY

Bembridge High School

Similar Profiles

CREATE PROFILE
Tony Nejad