Tony Herrera
Pleasanton
Summary
Accomplished AFO Manager with over 10 years of experience in operations and team leadership. Skilled in safety compliance, performance evaluations, and network troubleshooting, committed to delivering exceptional customer service and driving team productivity.
Overview
23
23
years of professional experience
Work History
AFO Manager
AT&T
San Ramon
07.2015 - Current
- Managed daily operations to ensure efficient service delivery and support.
- Conducted regular site inspections to ensure safety compliance and quality standards.
- Trained team members in proper use of tools, equipment and safety procedures.
- Managed field technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Trained and mentored technicians to enhance performance and productivity.
Premise Techncian
AT&T
San Ramon
05.2008 - 07.2015
- Installed and repaired telecommunications equipment for residential and business customers.
- Conducted troubleshooting to resolve network issues efficiently.
- Provided technical support to customers for service-related inquiries.
- Adhered to safety standards while performing fieldwork and installations.
Sales Associate
Oak Warehouse
Dublin
11.2003 - 05.2008
- Assisted customers in selecting products and providing product information.
- Collaborated with team members to meet daily sales targets and improve service.
- Maintained merchandise displays to ensure a visually appealing store layout.
Education
High School Diploma -
Dublin High School
Dublin, CA06-2003
Skills
- Product management
- Safety compliance
- Safety procedures
- Policy implementation
- Team management
- Performance management
- Performance evaluations
- Training and mentoring
- Customer relationship management
- Documentation and reporting
- Technical support
- Network troubleshooting
- Problem solving
- Equipment installation
- Customer service
Timeline
AFO Manager
AT&T
07.2015 - Current
Premise Techncian
AT&T
05.2008 - 07.2015
Sales Associate
Oak Warehouse
11.2003 - 05.2008
High School Diploma -
Dublin High School