Tony Harran

• Manage a portfolio of SaaS clients, ensuring seamless onboarding, adoption, and measurable ROI.
• Partner with cross-functional teams to resolve escalations and deliver 95% CSAT.
• Lead QBRs and business reviews, uncovering growth opportunities and driving long-term retention.
• Configured tailored implementations and streamlined onboarding processes, reducing setup time by 50%.
• Authored internal documentation and training resources, cutting new-hire ramp-up time 40%.

• Collaborated with cross-functional teams to implement software solutions, which improved customer satisfaction scores by 25%. This teamwork ensured that the needs of various departments were met effectively.
• Developed and delivered comprehensive training sessions for clients, helping them to fully utilize new systems and reduce support inquiries by 40%. This not only empowered users but also allowed the support team to focus on more complex issues.
• Analyzed client requirements and configured software to meet their specific needs, which led to a 30% increase in project efficiency. Understanding each client's unique challenges allowed for tailored implementations that worked seamlessly.
• Streamlined the onboarding process for new clients, reducing setup time by 50%. This improvement meant clients could start using their new systems faster, enhancing their overall experience and leading to quicker realization of benefits.

• Provided technical support for over 50 applications, which improved system uptime by 30%, allowing users to rely on our software for critical daily operations.
• Collaborated with cross-functional teams to troubleshoot and resolve issues, helping to reduce ticket resolution time by 25%, which enhanced overall user satisfaction.
• Developed and maintained comprehensive documentation for application processes, which streamlined onboarding for new team members and reduced training time by 40%.
• Implemented monitoring tools to proactively identify and address potential system failures, which minimized downtime and ensured a smoother user experience across all platforms.

SQL Developer/System administrator, (Full time)

• Warehouse management system (Infor-ERP Administrator)
• Microsoft SQL Server (financial report queries, querying, creating indexes to improve performance, knowledge of Microsoft SQL Server technology and how to administer, create, update, maintain and customize manually and using SQL queries, etc.)
• Generate system reports (crystal reports-BIRT) based on the warehouse team requests as well as export specific data when needed and share it with concerned for input
• Create new users on the WMS by assigning them access
• Manage the configuration of portable devices, barcode machines, labeling printers and other related tools and hardware
• Conduct general meetings with the staff regarding the new updates or accessibility of the ERP
• Request quotations from service providers regarding the tools and stationary needed for the WMS and get the purchasing approval from the concerned parties.
• Microsoft operating system
• Manage data reconciliation between WMS and ERP (Oracle)
• Experience with Oracle SQL (queries and reports)

• Conduct interviews for candidates (Full time)
• Registering and filing cases and documents
• Assisting with interpretation and translations
• Handling residence permit cards.

• IT Manager Assistant (Full time)
• Servers update, maintenance, backups
• Training, monitoring and advising all courses related to IT for students

• Technical support (Full time)
• Provide assistance and maintenance to all computer systems and hardware.
• Installing and configuring modems to customers in England and France.
• Responding and fixing all problems by phone call on daily basis.

• Experience in storage.
• Managing data
• Fixing storage and servers

• Sales (Full time)
• Servers Customers by selling products and meeting customer needs.
• Services existing accounts, obtain orders and establishes new account.
• Planning and organizing daily work schedule to call on existing or potential sales