Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies
Timeline
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Tony Demerah

Kugluktuk,NU

Summary

Accomplished Assistant General Manager at Arctic Cooperatives Ltd, adept in strategic planning and business development. Leveraged training and operational knowledge to revitalize Co-op, securing the Coppermine Inn Hotel purchase. Excelled in roles across North West Company and Microsoft, enhancing customer satisfaction and sales through innovative solutions and team leadership. Skilled in business operations and development, with a proven track record of achieving significant results.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Arctic Cooperatives Ltd
09.2010 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Oversaw yearly barge orders
  • Brought first nations bank into our Co-op and set up there systems, wired and wireless internet.
  • Helped plan and design our Tundra Takeout restaurant and c-store, including doing the wiring for the systems and adding a temp cstore to the main hallway during covid to remain contactless.
  • Acted as GM for 2 years during the managers absence and long term surgery leave.
  • Brought in procedures to cut credit, collect on bad accounts which helped turn around our Co-op and helped us purchase the Coppermine Inn Hotel after years of negotiations.


Store Manager

North West Company
04.2001 - 04.2006
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Started as Grocery Manager Kugluktuk, did relief manager jobs in Paulatuk, Deline, Norman Wells, Fort Good Hope.
  • Member Team Diabetes Hawaii 2005
  • Won sales awards 2004-2005

Security Supervisor

Wakenhut Security
01.1993 - 04.2001
  • Recorded incident reports with detailed accounts of occurrences.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Oversaw team of security officers and managed scheduling and performance evaluations at the Ottawa Civic centre and the Ottawa Exhibition.
  • Directed response teams at concerts and VMA awards, Country Music awards, Lollapaloosa and other major events.

Windows 95 Demonstrator

Microsoft Corporation of Canada
08.1995 - 09.1995
  • Hired as a test to see if users would interact better with a younger computer demonstrator from Dos to Windows 95.
  • Spoke with interested customers and provided additional product information.
  • Prepared presentations to target audiences based on specific demographics and product details.
  • Demonstrated and explained Microsoft Windows 95 products to persuade customers to complete purchases.
  • Helped Technical team add a backdoor to the garbage bin so programs could not be deleted as found after testing phase at local Exhibitions.

Education

Certificate of Technical Studies - Heating, Ventilation, Air Conditioning And Refrigeration Technician

Algonquin College
Ottawa, ON
08.1997

High School Diploma -

Hillcrest High School
Ottawa, ON
06.1995

Skills

  • Training and development background
  • Strategic planning skill
  • Business Development
  • Business operations knowledge

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Certified Arrest and restraint 1995
  • Certified Smart Serve Alcohol course 1995
  • Certified Microsoft Windows 1995 Instructor
  • Food Safe Certified 2021
  • First Aid Level 2 2023


Hobbies

Former Professional Roller Hockey Player.

Former Ranked rollerblade racer, long distances.

Skilled in Ac/furnace repair

AAA Hockey Coach and Power skating instructer.


Timeline

Assistant General Manager

Arctic Cooperatives Ltd
09.2010 - Current

Store Manager

North West Company
04.2001 - 04.2006

Windows 95 Demonstrator

Microsoft Corporation of Canada
08.1995 - 09.1995

Security Supervisor

Wakenhut Security
01.1993 - 04.2001

Certificate of Technical Studies - Heating, Ventilation, Air Conditioning And Refrigeration Technician

Algonquin College

High School Diploma -

Hillcrest High School

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Tony Demerah