Tony Dang
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Lead & Baker
Tim Horton's
01.2023 - Current
- Assist the Shift Managers in supervising multiple food service units.
- Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, and hire and train employees.
- Learn from and assist the Shift Manager to resolve labor relation issues, track and produce reports on weekly inventories, sales revenue, labor and food cost.
- Communicate positively and enthusiastically to the café patrons and address their issues promptly.
- Bake breads, pies, cakes, cookies, and other pastries as necessary per the provided production and catering sheets and assist in production planning to meet daily requirements.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assist with completing production records to include waste tracking, used/unused portions, and product shortages, and inform the supervisor when supplies are low.
- Ensure proper presentation, food quality, portion control, and maintenance of proper serving temperatures.
- Handle food items appropriately and with all safety regulations during preparation and service.
- Consistently exhibit the ability to keep up with peak production and service calmly, accurately, and efficiently.
- Follow principles of sanitation and safety in handling food and equipment, ensuring corporate and OSHA safety standards are followed.
Server, Cook, Cashier & Housekeeping
Stellar Culinary Personnel LTD
09.2020 - Current
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
2nd Cook – Fry Cook – Pastry Cook
Real Sports Bar
07.2022 - 01.2023
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed opening and closing shift kitchen tasks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Host
Queens Estate Retirement Residence
03.2022 - 07.2022
- Assisted customers with delivering orders, carrying additional trays, and helping dish out items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
Education
College Diploma - Business Management: Financial Services
Humber College
Toronto, ON09.2022
Skills
- Leadership development
- Time management
- Microsoft Office
- Google (re)search
- Client Support
- Team Bonding
- Detail-oriented
- Supervising staff
- Complex Problem-Solving
- Statistical data gathering
- Quickbooks
- Accounting
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Reading Financial and Personal Development books
- My goal is to have financial independence at or before 30 years old, with passive income over expenses
Timeline
Team Lead & Baker
Tim Horton's
01.2023 - Current
2nd Cook – Fry Cook – Pastry Cook
Real Sports Bar
07.2022 - 01.2023
Host
Queens Estate Retirement Residence
03.2022 - 07.2022
Server, Cook, Cashier & Housekeeping
Stellar Culinary Personnel LTD
09.2020 - Current
College Diploma - Business Management: Financial Services
Humber College
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