Managed Corporate Security portfolio supporting a $15.5M account globally, enhancing security operations, provided case management support for requests, and working to ensure client satisfaction.
Developed and implemented leadership training for front-line leaders, mid-level managers, and senior managers, improving team performance and operational efficiency.
Conduct annual budget planning and negotiations, driving an increase in profits and identifying opportunities for program growth.
Led corporate physical security functions in Canada, Mexico, and Brazil, supporting Cisco Systems Inc's global security portfolio, ensuring compliance and enhancing security operations.
Developed and implemented leadership training programs, increasing productivity and morale of local staff by 45% and mentoring staff into senior leadership positions internally and externally from AUS.
Conducted and assisted with managing the internal investigations case management program, ensuring compliance with corporate policies and improving response, to and resolution of cases.
Security Site Supervisor
Securitas/Intercon/Garda World
01.2007 - 01.2014
Managed Day to day operations and audits of Cisco client Canadian Sales HQ
Provided escorts of executive clients, dignitaries, & celebrities
Provided event support and assessments
Partnered on developing monthly metric reporting to help find areas of opportunity for growth & development of business.
Managed local Emergency Response Program and implemented monthly/quarterly drill schedules as well as partnered with Property Management to ensure best in class service to meet all needed regulations and requirements by the Government of Ontario & WSIB.
Corporate Security Supervisor/Building Control Center Operator
Intercon/Garda World
Toronto, ON
01.2005 - 01.2007
Managed 27/7 security program for Brookfield Properties Inc at their Corporate HQ (2.4M sqft complex) in Downtown Toronto with a staff of 40+ security professionals
Managed corporate lvl communications and updates of incidents and found risks
Conducted audits of critical systems for the complex, key control & access mgmt, facilitated arrest and emergency support when necessary, and streamlined emergency response program.
Implemented ongoing training for growth and development of staff on the account.
Provided client executive lvl escorts, protest mgmt during G20 events, HHOF Inductions, and supported multiple fundraising events for the Starlight Foundation, Hospital for Sick Children, Unicef, and MAD
Certification
ESRM - ASIS
Summary
Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive, and business audiences.
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service