Tony Chua
Richmond,BC
Summary
Driven Field Service Technician with a proven track record at Rogers Communications, excelling in customer satisfaction through exceptional service and timely on-call support. Expert in troubleshooting, repair, and installation, coupled with a positive attitude that enhances teamwork and customer relations. Skilled in operating power tools safely, consistently delivering cost-effective solutions that exceed expectations.
Overview
23
23
years of professional experience
Work History
Field Service Technician
Rogers Communications
Richmond, BC
06.2001 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responded quickly to emergency requests for timely on-call support.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Worked with diverse types of weather and ground conditions.
Education
No Degree -
BCIT
Burnaby, BCSkills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Teamwork and Coordination
- Valid Driver's License
- Repair and Installation
- Power Tools Operation
Accomplishments
I was in the construction rotation from July 6 2020 to Dec 2022
Languages
English
Professional Working
Timeline
Field Service Technician
Rogers Communications
06.2001 - Current
No Degree -
BCIT