TONY CAVEZZA
Niagara Falls,Ontario
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1802
1802
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
05.2024 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
IT Support Specialist
Accenture
02.2024 - 05.2024
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Monitored IT use to maintain compliance with established processes, policies and guidelines
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Responded to support tickets within time frame to improve customer service
- Responded to assistance requests from users and individuals through basic troubleshooting
Insurance Broker - Service
Rates Dot CA
07.223 - 01.2024
- Assisted customers with any questions concerning their policies
- Provided customers with re-markets to see if better price was found
- Assisted customers with new policies for Home & Auto
- Assisted customers with any changes to their polices
- Completed RIBO certification - July 2023
IT Support Specialist
Accenture
08.2018 - 06.2023
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Monitored IT use to maintain compliance with established processes, policies and guidelines
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel
- Responded to support tickets within time frame to improve customer service
- Responded to assistance requests from users and individuals through basic troubleshooting
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Security Site Supervisor
Lyndon Security
04.2009 - 08.2018
- Provided friendly and professional assistance to employees, visitors and customers
- Monitored and authorized entrance and departure of employees, visitors and other persons
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Security Site Supervisor
Regional Protection Services
10.2006 - 04.2009
- Provided friendly and professional assistance to employees, visitors and customers
- Monitored and authorized entrance and departure of employees, visitors and other persons
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Customer Service/Warehouse
Cyber Sports Connection
05.1998 - 02.2004
- Responsible for exceptional customer service with a desire to ensure customers' needs were satisfied
- Answered questions and resolved problems based upon customers' concerns
- Greeted customers and discussed type, quality and quantity of merchandise sought for purchase
- Advised customers on use and care of merchandise and provided advice concerning specialized products
- Received and processed payments by cash, check, credit card or debit card
- Explained type and cost of services offered as well as provided information about claims or accounts
- Initiated billing, processed claim payments and received payment for services
- Responsible for ordering lettering on sportswear with various suppliers
- Investigated complaints and updated accounts based upon resolved conflict
- Responsible for purchasing jerseys and sportswear from manufacturer
- Ordered inventory as well as kept track of team shirts for sports teams
Education
GED -
Stamford Secondary School
Niagara Falls, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
Certification
- First Aid and CPR, 2010, Niagara College, Welland, Ontario
- WHIMS, 2010, Niagara College, Welland, Ontario
- RIBO License, July 2023, Welland, ON
Referencesavailable
True
Languages
English
Professional Working
Timeline
Customer Service Representative
Concentrix
05.2024 - Current
IT Support Specialist
Accenture
02.2024 - 05.2024
IT Support Specialist
Accenture
08.2018 - 06.2023
Security Site Supervisor
Lyndon Security
04.2009 - 08.2018
Security Site Supervisor
Regional Protection Services
10.2006 - 04.2009
Customer Service/Warehouse
Cyber Sports Connection
05.1998 - 02.2004
GED -
Stamford Secondary School
Insurance Broker - Service
Rates Dot CA
07.223 - 01.2024
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