Tony Cappel
St. Adolphe,MB
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
17
17
years of professional experience
Work History
Account Executive
Vallley Fiber - Manitoba
05.2022 - Current
- Experienced professional in Telecom/Internet Service Provider Sales
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Inside Sales Representative
National Concrete Accessories - Winnipeg, MB
06.2021 - 05.2022
- Work with contractors, walk-in customers and large organizations to plan, supply and order construction materials across Canada
- Provide a diverse product knowledge in a depth and breadth of industries and applications.
Field Service Technician
Data Wiring Solutions - Winnipeg, MB
07.2020 - 06.2021
- Repair, install and maintain services across the BellMTS network throughout Manitoba
- Proficient in Copper telecommunication services as well as Fibre network new customer, migration and or repair
- Cable runs, drops, internal and external wiring
- Proficient in set up of various manufacturers and providers of variable hardware
- Excellent customer service skills and a determination to ensure the customer is satisfied with the install and or existing service.
Tier2 Broadband Tech Support
BellMTS - Winnipeg, MB
04.2018 - 07.2020
- Provide extensive support for all levels of broadband internet, TV and wireline products
- Trouble shoot various mail platforms and applications
- Work with various departments to leverage best practices, product support or key functionality
- Expand product knowledge and utilization by continually learning and utilizing training and ongoing updates
- Proficient use of Microsoft suite, CLASS, Siebel, Power Apps, Unicorn Suite, Triad and other applications as necessary.
Broadband Sales
BellMTS - Winnipeg, MB
02.2017 - 04.2018
- Increase sales by developing opportunities and driving to close with understanding of value proposition relative to the customer need
- Probe to understand value and proper product positioning based on customer situation and or use of similar technology
- Utilize multiple applications to service customer from new acquisition to existing customer with product changes or updates
- Work with various departments to leverage best practices, product support or key functionality
- Expand product knowledge and utilization by continually learning and utilizing training and ongoing updates
- Proficient use of Microsoft suite, CLASS, Siebel, Power Apps, Unicorn Suite, Triad and other applications as necessary.
Sales Manager
TripleGreenEnergy - St. Adolphe, MB
09.2016 - 02.2017
- Design and implement Marketing to ensure consistent lead generation
- Collaborate with sales leadership to create/train prospecting and lead qualifying process
- Hire high-performing salespeople according to HR staffing guidelines
- Train new salespeople to ensure success
- Manage day-to-day performance of all sales team members and deliver reviews
- Work with sales leadership to generate ideas for sales contests and motivational initiatives
- Lead and schedule weekly and/or monthly team meetings with sales team and leadership
- Track sales team metrics and report data to leadership on a regular basis
- Coach and develop direct reports
- Implement performance plans according to company procedure
- Embody company culture and maintain high sales employee engagement
- Meet predetermined revenue goals through the activities of direct reports
- Ensure correct usage of CRM and other sales applications
- Train and ensure adherence to sales process.
Technical Support Representative
Shaw Communications Winnipeg - Winnipeg, MB
09.2015 - 04.2016
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Deliver exceptional customer experience while staying within our support scope guidelines
- Educate customers in realizing the full benefit of their Shaw products and services
- Look for opportunities to improve our business and elevate customer experiences
- Promote and sell the features, advantages, and benefits of Shaw products and services to our customers
- Employ time management and multi-tasking skills to maintain high service levels
- Thoroughly document customer interactions and escalate potential service issues
- Identify and provide solutions to improve customer service levels and team environment.
Account Manager
Acklands Granger - Winnipeg, MB
01.2009 - 08.2015
- Managed a portfolio of small, medium and large accounts across Manitoba and Northwestern Ontario
- Sole contact for large key accounts such as Gold Corp Mine in NWO
- Gross wallet share year after year by 17+
- Sold across all verticals as well has a depth and breadth of products
- Trained in WHMIS, Fall Arrest and Confined Space with annual certification
- St John's First Aid certificated.
- Streamlined internal processes for better efficiency in account management tasks.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Major Account District Manager
ADP - Winnipeg, MB
12.2006 - 01.2009
- Generated new lines of business with large corporations, small businesses, and individuals; negotiated and closed sales, retained and expanded customer base, and delivered superior customer satisfaction rates
- Solution based selling.
Education
High School Diploma -
QEDHS
Sioux Lookout, ON 05.2001 -
Skills
Remote Access Software
ACCOUNT MANAGER (7 years)
HUMAN RESOURCES (2 years)
SALES PROFESSIONAL (10 years)
Customer Support
Help Desk
Helpdesk Support
Specialties: B2B Sales
Customer Retention and Growth
wwwsalesforcecom and various other CRM tools
Human Resources Sales Professional Certification
ADP President's Club FY09
Service Technician Experience
Computer Networking
Network Support
Sales Management
Remote Access Software
Highest Education
Secondary School
Timeline
Account Executive
Vallley Fiber - Manitoba
05.2022 - Current
Inside Sales Representative
National Concrete Accessories - Winnipeg, MB
06.2021 - 05.2022
Field Service Technician
Data Wiring Solutions - Winnipeg, MB
07.2020 - 06.2021
Tier2 Broadband Tech Support
BellMTS - Winnipeg, MB
04.2018 - 07.2020
Broadband Sales
BellMTS - Winnipeg, MB
02.2017 - 04.2018
Sales Manager
TripleGreenEnergy - St. Adolphe, MB
09.2016 - 02.2017
Technical Support Representative
Shaw Communications Winnipeg - Winnipeg, MB
09.2015 - 04.2016
Account Manager
Acklands Granger - Winnipeg, MB
01.2009 - 08.2015
Major Account District Manager
ADP - Winnipeg, MB
12.2006 - 01.2009
High School Diploma -
QEDHS
05.2001 -