Summary
Overview
Work History
Education
Skills
Timeline
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Tony Andrade

Oxnard

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Used Vehicle Manager

Infiniti Of Oxnard
08.2024 - 12.2024
  • Negotiated favorable terms with vendors, improving overall cost structure related to maintenance and repairs of pre-owned cars on the lot.
  • Optimized dealership's online presence, showcasing available inventory and attracting potential buyers via social media platforms and website updates.
  • Managed trade-in process efficiently while ensuring fair valuations were provided to customers in exchange for their vehicles.
  • Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
  • Prepared all vehicles to complete monitor readiness for smog certifications.
  • Valid CA Vehicle verifier license.
  • Improved vehicle performance by conducting thorough diagnostics and implementing necessary repairs.

Service Advisor

Tesla
02.2024 - 04.2024
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained 100% streak on customer satisfaction (CSAT) metrics.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

Store Manager

Mountain View Tire & Auto Service
03.2012 - 12.2023
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. maintained positive customer relationships and have 30+ 5-star YELP reviews directed towards me.
  • Extended my customer service with hands on and visual explanations to all customer of repairs.
  • Attained expert level of product knowledge, explained all benefits on all new tires to all customers in need of tire replacements.
  • Responsible for research on all new technology released in all vehicle manufactures for up to date knowledge.
  • Trained all technicians on indirect and direct TPMS systems, 315mhz and 433mhz.
  • Developed knowledge in custom fitment for tires and wheel fitments on all vehicle manufactures.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Approved regular payroll submissions for employees.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Automotive Technology

Ventura College
Ventura, CA

High School Diploma -

Oxnard High School
Oxnard, CA
06.2008

Skills

  • Excellent customer service
  • communication
  • Adaptability
  • Public speaking
  • Vehicle inspection
  • Desktops, Laptops and Mobile Devices
  • Multitasking and Prioritization
  • Payroll Administration and Timekeeping
  • Strong Work Ethic
  • Team Collaboration
  • Bilingual

Timeline

Used Vehicle Manager

Infiniti Of Oxnard
08.2024 - 12.2024

Service Advisor

Tesla
02.2024 - 04.2024

Store Manager

Mountain View Tire & Auto Service
03.2012 - 12.2023

Automotive Technology

Ventura College

High School Diploma -

Oxnard High School

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Tony Andrade