Hi, I’m
Tonny Waema
Toronto,ON
Summary
Service-centric Restaurant Supervisor with ten years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
2
years of professional experience
Work History
Hotel English Point Marina
Restaurant Supervisor
08.2018 - 03.2020
Job overview
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maintained accurate records of sales, labor and other costs.
- Monitored food preparation, production, and plating for quality control.
- Supervised food presentation and plating to enhance visual appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Kenya Utalii College Nairobi,Kenya
Certificate from Hospitality
03.2010
Skills
- Task Delegation
- Production Efficiency
- Sanitation Oversight
- Production Reporting
- Dining Area Cleaning Supervision
- Coordinate Schedules
- Reservation Coordination
- Bar Operations
- Service Quality Standards Evaluation
- Staff Supervision
- Customer Service
- Staff Scheduling
- Restaurant Policies and Procedures
- Team Coordination
- Staff Training
- Cafe Inventory
- Problem Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Supervisor
Hotel English Point Marina
08.2018 - 03.2020
Kenya Utalii College
Certificate from Hospitality
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