Tonnie Bennett
TUPMAN
Summary
Dedicated hospitality professional with a strong history of delivering outstanding customer service. Expertise in multitasking, addressing customer inquiries, and fostering a collaborative team environment. Committed to maintaining organized workspaces and adapting to evolving demands.
Overview
1
1
Certification
17
17
years of professional experience
Work History
SERVER
Seven Oaks Country Club
BAKERSFIELD, CA
03.2025 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
Food Service Supervisor
Wonderful College Prep Academy
LOST HILLS, CA
06.2022 - 09.2023
- Supervised daily food service operations and maintained compliance with health and safety regulations.
- Trained and mentored staff in food preparation techniques and customer service standards.
- Developed menus in collaboration with nutritionists to meet dietary requirements of students.
- Implemented inventory control processes to reduce waste and optimize supply usage.
- Coordinated scheduling for staff to maintain efficient service during peak hours.
Food Service Supervisor
ELK HILLS SCHOOL DISTRICT
TUPMAN, CA
08.2020 - 07.2022
- Conducted regular quality assurance checks on food items to uphold taste and presentation standards.
- Assisted in developing training programs focused on improving staff performance and engagement.
- Collaborated with school administration to align food service objectives with educational goals.
- Maintained health and food safety standards at all stages, from storage through delivery.
SERVER/BARTENDER
Chilis's Bar and Grill
BAKERSFIELD, CA
11.2014 - 06.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Trained and mentored new servers on menu knowledge and service techniques.
- Managed point-of-sale system for accurate order processing and payment handling.
- Maintained cleanliness and organization of bar area in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
SERVER/BARTENDER/MOD
Firehouse Restaurant
BAKERSFIELD, CA
11.2009 - 07.2013
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in billing.
- Cultivated warm relationships with regular customers.
- Created innovative cocktail recipes to enhance customer experience and increase sales.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Associate of Science -
TAFT COLLEGE
TAFT, CASkills
- Hospitality expertise
- Customer service excellence
- Menu memorization
- Safe food handling
- Guest engagement
- Professional appearance
- Strong work ethic
Certification
- FOOD HANDLER CERTIFICATE
- ALCOHOL BEVERAGE CERTIFICATE EXP
Timeline
SERVER
Seven Oaks Country Club
03.2025 - Current
Food Service Supervisor
Wonderful College Prep Academy
06.2022 - 09.2023
Food Service Supervisor
ELK HILLS SCHOOL DISTRICT
08.2020 - 07.2022
SERVER/BARTENDER
Chilis's Bar and Grill
11.2014 - 06.2022
SERVER/BARTENDER/MOD
Firehouse Restaurant
11.2009 - 07.2013
Associate of Science -
TAFT COLLEGE