Tonisha Gay
Rancho Cucamonga
Summary
Dynamic professional with a proven track record at WISDOME LLC, excelling in customer service and Microsoft Excel. Spearheaded promotional strategies boosting ticket sales and streamlined event coordination processes, enhancing efficiency. Demonstrates exceptional problem-solving abilities and fosters strong team collaboration, significantly improving client satisfaction and operational productivity.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
TENTEN LLC
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Event Coordinator
WISDOME LLC
11.2021 - 09.2022
- Prepared budget proposals for client review to align financial expectations with event goals.
- Gathered feedback from clients post-events to improve future planning processes.
- Negotiated contracts with vendors by researching and comparing service offerings.
- Coordinated logistics for multiple events for seamless execution.
- Utilized social media channels to engage potential attendees and generate interest.
- Coordinated schedules and timelines for events.
Box Office Manager
WISDOME LLC
11.2018 - 09.2022
- Developed promotional strategies, increasing ticket sales during peak seasons.
- Coordinated training sessions for new employees, fostering a knowledgeable workforce.
- Streamlined ticketing processes, reducing wait times for customers.
- Improved box office efficiency by streamlining ticketing processes and implementing user-friendly software.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Led a team of box office employees by providing clear expectations, feedback, and support for professional growth.
Merchandise Associate
WISDOME LLC
10.2018 - 03.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Shift Leader
85c Bakery Cafe
10.2014 - 03.2016
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate in Business Marketing - Business Marketing
Southern University And A&M College
Baton Rouge, LA05-2009
High School Diploma -
Don Antonio Lugo High School
Chino, CA06-2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Strong problem solver
- Excel spreadsheets
- Verbal communication
Timeline
Administrative Assistant
TENTEN LLC
08.2023 - Current
Event Coordinator
WISDOME LLC
11.2021 - 09.2022
Box Office Manager
WISDOME LLC
11.2018 - 09.2022
Merchandise Associate
WISDOME LLC
10.2018 - 03.2020
Shift Leader
85c Bakery Cafe
10.2014 - 03.2016
Associate in Business Marketing - Business Marketing
Southern University And A&M College
High School Diploma -
Don Antonio Lugo High School
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