Tonisha Emily Di'Iorio
Burlington,ON
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment, while keeping a positive attitude.
Overview
13
13
years of professional experience
Work History
Office Administrator
Red Hill Orthodontics
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Schedule and confirm appointments.
- Call insurances for breakdowns and coverage inquiries.
- Scan documents from oral surgeons and coordinate appointments for surgery.
- Create letters for patients treatments and send to general dentist.
- Transfer and import patients x-rays.
- Review heath history forms and upload to patients charting.
Senior Administrator/ Receptionist
Carma Dental
05.2019 - 03.2022
- Schedule, book, and confirm appointments
- Management of patient accounts payable
- Process patient insurance funding and allocate payments
- Monitor social media and online presence
- Treatment planning, present treatment plans and discuss financials
- Manage accounts receivables and accounts payables
- Insurance breakdowns
- Submit estimates to insurance companies for all Basic, Major and Orthodontic Treatment
- Transfer x-rays and label accordingly
- Manage all day to day emails, text messages and faxes
- Coordination with lab pick-ups and delivery dates, insuring all cases are in the office for patients appointments
- Responsible for sending all referrals to specialist
- Team leader of ‘Morning Huddles’/ Production to be billed
Jr Law Clerk/ Receptionist
Laura Oliver’s Family Law office
10.2019 - 03.2020
- Booking appointments for clients / scheduling conferences
- Managing telephones and emails
- Responsible for organizing all client files and paperwork
- Writing case conference briefs and separation agreements
- Processing of all clients retainers and monthly payments
- Scheduling couriers to pick up legal documents
- Responsible for all correspondence between firms
Personal Trainer & Customer Service
Anytime Fitness
02.2016 - 05.2019
- Selling memberships, and personal training services to prospective members
- Managing the main office, providing members with tours, outreach to prospects, and cleaning the gym on a regular basis
- Coaching clients through 1 hour personal training sessions
- Designing long-term training programs to ensure clients meet their health and fitness goals
General Manager
Ontario Legal Processing & Services
07.2018 - 03.2019
- Filed legal documents at various courts around Halton
- Arranged court dates and case conference dates for lawyers
- Served legal documents around the Halton area
- Managed all scheduling, incoming requests, and billing for the company
Personal Trainer
LA Fitness
11.2017 - 04.2018
- Coached clients through regular 30-minute exercise sessions
- Designing fun and exciting client programs for a fast-paced training environment
Cleaning Manager
UPS & Domclean ltd
11.2014 - 02.2016
- Cleaned building for UPS staff including bathrooms, offices, and warehouses
- Managed cleaning services staff at my own building
Cashier & Pizza Maker
Gino’s Pizza
01.2013 - 11.2014
- Served a high-volume of customer orders in a time-sensitive and accurate manner
- Crafted pizzas to help fill patron orders
- Responsible for opening and closing the store on weekends
Education
Ontario Secondary School Diploma -
Thomas Merton
Milton, Ontario01.2019
Skills
- Time Management Skills
- Customer Service Skills and High Adaptability
- Highly Organized and Able to Prioritize
- Excellent Communication Skills
- Ability to Work Under Pressure and Multitask
- Extremely Fast on Computer and Typing Skills
- Quick Learner and Problem Solver
- Customer service
- Data entry
- Recordkeeping and file management
- Flexibility and a positive attitude
- Team building and leadership
Timeline
Office Administrator
Red Hill Orthodontics
03.2022 - Current
Jr Law Clerk/ Receptionist
Laura Oliver’s Family Law office
10.2019 - 03.2020
Senior Administrator/ Receptionist
Carma Dental
05.2019 - 03.2022
General Manager
Ontario Legal Processing & Services
07.2018 - 03.2019
Personal Trainer
LA Fitness
11.2017 - 04.2018
Personal Trainer & Customer Service
Anytime Fitness
02.2016 - 05.2019
Cleaning Manager
UPS & Domclean ltd
11.2014 - 02.2016
Cashier & Pizza Maker
Gino’s Pizza
01.2013 - 11.2014
Ontario Secondary School Diploma -
Thomas Merton
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