Tonisha Collins
Montreal,QC
Summary
Experienced in managing patient interactions and administrative tasks within healthcare settings, ensuring efficient check-in procedures and appointment scheduling through electronic health record systems. Demonstrated proficiency in verifying insurance information and processing registrations accurately, contributing to streamlined operations. Maintained a clean and organized reception area while effectively communicating with medical staff to enhance patient flow. Skilled in handling phone inquiries, collecting co-pays, and managing medical records with a focus on confidentiality.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Jonathan Singerman
Montreal, Quebec
06.2011 - Current
- Welcomed patients and managed check-in procedures efficiently.
- Scheduled appointments using electronic health record systems daily.
- Verified insurance information and processed patient registrations accurately.
- Communicated effectively with medical staff to streamline patient flow.
- Maintained cleanliness and organization of reception area consistently.
- Handled phone inquiries and directed calls to appropriate departments promptly.
- Collected patient co-pays and documented transactions in system securely.
- Assisted in managing medical records ensuring confidentiality and compliance.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
High School Diploma -
Centre St. Paul
Montreal, Quebec01-2011
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient registration
- Microsoft office
- Microsoft Word
- Data management
- Communication
- Self-Directed
- Phone etiquette
Languages
English
First Language
French
Native/ Bilingual
Timeline
Medical Receptionist
Jonathan Singerman
06.2011 - Current
High School Diploma -
Centre St. Paul