Toniqua Chestang
San Leandro
Summary
Results-driven Operations Manager with a strong background at Kaiser Permanente Oakland Hospital, specializing in conflict resolution and process improvement. Demonstrated success in elevating patient care standards while effectively managing budgets to reduce costs. Expertise in team leadership and regulatory compliance, promoting a collaborative culture of excellence across departments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager of Operation I
Kaiser Permanente Oakland Hospital
Oakland
01.2022 - Current
- Oversees staff to ensure alignment with regulatory and quality care requirements.
- Develops and assesses processes to enhance systems and patient care outcomes throughout the care continuum.
- Manages and resolves risk management issues effectively.
- Organized training sessions for onboarding employees about company policies, procedures, and job responsibilities.
- Resolved customer concerns related to quality and delivery.
- Proposed mutually agreeable solutions to address team conflicts effectively.
- Ensured compliance with applicable laws and regulations related to operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Facilitated cross-departmental collaboration, improving communication and efficiency across the organization.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
L29 Labor Liaison
Kaiser Permanente Oakland Hospital
Oakland
11.2019 - 01.2021
- Manage logistical matters regarding mediation between Labor/Senior Leadership.
- Strong Bargaining facilitation for MOB openings for Alameda/Berkeley sites. (secured agreements for the new Berkeley site in partnership with Manager for the ROMI department) Also with the Director for the Oakland Lab.
- Mentor current and new stewards to enable leadership capabilities to resolve conflict with a interest based problem solving mindset.
- Skilled in designing, developing and implementing appropriate interventions/programs that address business needs.
- Developed a numbering system to give that extra layer of security to the membership to be able to speak up without fear).
- Create, facilitate and maintain training manuals for recruitment/on boarding new stewards and effectively manage a strategy group.
- Knowledgeable with bargaining unit contracts/ policy and procedures for Kaiser Permanente.
- Prioritized and managed projects that were aligned facility goals.
L29 Chief Steward
Kaiser Permanente Oakland Hospital
Oakland
02.2012 - 11.2019
- Managed a wide range of LMP activities which included: workplace safety, UBT, LMP training, i.e Injured Worker orientation, IBPS etc.
- Point person for Local 29 for any proposed restructuring and or initiatives.
- Partnered with managed to resolve departmental concerns and goals.
- Facilitated stewards training with contractual in-site.
- Union contract knowledge.
- Mentor and over-site of L29 stewards.
- Created and maintain spread sheets for L29 grievances.
Education
Bachelor’s Degree - Business Administration/Public speaking
Colorado Technical University
Colorado, CO06.2026
Certification -
American Heart Association
Hayward, CA11.2022
License -
Bay Area Medical Academy
San Francisco, CA04.2022
Administrative Medical Assistant -
Silicon Valley College
Fremont, Ca06.1997
Skills
- Excellent interpersonal and communication skills
- Business correspondence writing
- Solid problem-solving and resolution skills
- Proficient with MS Office software
- Analytic, problem-solving, critical thinking skills
- Solid operational business acumen
- Excellent facilitation of key meetings to drive results
- Conflict resolution
- Team leadership
- Employee training
- Logistics management
- Cross-functional coordination
- Negotiation
- Process improvement
- Regulatory compliance
- Project management
- Customer service
Certification
- BLS/CPR, American Heart Association, Hayward, CA, 11/22
- Phlebotomy CPT-1, 02326473, Bay Area Medical Academy, San Francisco, CA, 04/22
Timeline
Manager of Operation I
Kaiser Permanente Oakland Hospital
01.2022 - Current
L29 Labor Liaison
Kaiser Permanente Oakland Hospital
11.2019 - 01.2021
L29 Chief Steward
Kaiser Permanente Oakland Hospital
02.2012 - 11.2019
Bachelor’s Degree - Business Administration/Public speaking
Colorado Technical University
Certification -
American Heart Association
License -
Bay Area Medical Academy
Administrative Medical Assistant -
Silicon Valley College
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