Toni Monique Yancy
Berkeley
Summary
Desire to work in a challenging environment that will allow me to contribute to the continued growth and success of the organization
Overview
15
15
years of professional experience
Work History
Job Coach
A Brighter View Day Program
Richmond, CA
04.2021 - 12.2024
- Counseled clients with special needs one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
Job Coach
Community Integrated Work Program Inc.
Richmond, CA
09.2018 - 09.2020
Front Desk Receptionist/Receptionist
Elite Delivery
Richmond, CA
03.2014 - 08.2015
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Greeted persons entering establishment, determined nature and purpose of visit, and directed or escort them to specific destinations
- Scheduled appointments and maintained and updated appointment calendars
- Heard and resolved complaints from customers or the public
- Filed and maintained records
- Operated office equipment, such as fax machines, copiers, or phone systems
Customer Service Assistant
Z-Gallerie
Berkeley, CA
08.2012 - 03.2014
- Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled orders, or obtained details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Recommended furniture products to customers, based on customers' needs and interests
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Estimated or quoted prices, credit or contract terms, warranties, and delivery dates
Customer Service Representative
Shell Gas Station
Richmond, CA
07.2011 - 11.2012
- Greeted customers entering establishments
- Received payment by cash and credit cards
- Issued receipts, refunds, credits, or change due to customers
- Performed cleaning duties such as sweeping, mopping, and emptying garbage to keep location sanitary
Receptionist
University Dental
Albany, CA
05.2010 - 02.2011
Education
Diploma - Information Technology
Western Career College
San Leandro, CAHigh School - undefined
Biggs High School
Biggs, CASkills
- Office Equipment
- Cash Handling
- Scheduling
- Multiple Phone
- Filing
- Mail Distribution
- Customer Service
- Ten Key
- Inventory
- Able to lift50lbs
- Data Entry
HIGHLIGHTS AND QUALIFICATIONS
- Productive work with a pro-active attitude
- Resolve customer conflict with emphasis on customer satisfaction
- Utilize critical thinking, decision making, and problem solving skills
- Anticipates customer needs whole providing excellent customer service
- Capable of gaining the confidence and trust of others
- Ability to interact with confidence and professionalism with individuals at all levels
Timeline
Job Coach
A Brighter View Day Program
04.2021 - 12.2024
Job Coach
Community Integrated Work Program Inc.
09.2018 - 09.2020
Front Desk Receptionist/Receptionist
Elite Delivery
03.2014 - 08.2015
Customer Service Assistant
Z-Gallerie
08.2012 - 03.2014
Customer Service Representative
Shell Gas Station
07.2011 - 11.2012
Receptionist
University Dental
05.2010 - 02.2011
Diploma - Information Technology
Western Career College
High School - undefined
Biggs High School