TONI LEIGH WITMER
Kitchener,ON
Summary
Dynamic Parts/Service Writer at Great Canadian Coaches with expertise in parts inventory control and service billing. Proven track record in efficiently processing work orders and ensuring accuracy in invoicing. Recognized for exceptional attention to detail and outstanding customer service, contributing to streamlined operations and enhanced client satisfaction.
Overview
40
40
years of professional experience
Work History
PARTS / SERVICE WRITER
GREAT CANANDIAN COACHES
Kitchener, Ontario
03.2013 - Current
- LOOK UP PARTS IN PREVOST ASSIST
- ORDER PARTS ON PREVOST WEBSITE
- ORDER PARTS FROM NFI AND ABC
- RECIEVE PARTS AND PUT AWAY IN STOCK
- MAKE WORK ORDERS FOR MECHANICS
- BILL PARTS TO WORK ORDERS
- GO OVER WORK ORDERS TO MAKE SURE ALL PARTS AND LABOUR HAS BEEN ADDED
- CLOSE WORK ORDERS
Service Writer
HIGHWAY STERLING WESTERN STAR
Ayr, Ontario
02.1994 - 03.2013
- Managed customer service inquiries and resolved issues efficiently.
- Prepared service orders and scheduled appointments for vehicle maintenance.
- Communicated with technicians regarding repair status and customer needs.
- Maintained accurate records of service work and customer interactions.
- Collaborated with parts department to ensure availability of necessary components.
- Processed payments and handled transactions with attention to detail.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
Assembly Worker
UNITRON
Kitchener, Ontario
07.1985 - 02.1994
- Assembled components using hand tools and machinery for production line efficiency.
- Inspected finished products for quality assurance and adherence to specifications.
- Operated equipment safely, following standard operating procedures and safety protocols.
- Maintained a clean and organized work area to promote a safe environment.
- Worked at fast and steady pace to meet production goals.
- Performed quality checks on finished products to ensure accuracy.
- Read and interpreted schematics and drawings for accurate results.
- Repaired hearing aids as required by customers.by customers
Education
High School Diploma -
BLUEVALE SECONDARY SCHOOL
Waterloo, ON06-1984
Skills
- Part inventory control
- Service billing
- Work order creation
- Customer service
- Attention to detail
- Schedule coordination
- Work order processing
- Invoice verification
- Invoice filing
- Appointment scheduling
- Professional demeanor
- Phone etiquette
References
References available upon request.
Timeline
PARTS / SERVICE WRITER
GREAT CANANDIAN COACHES
03.2013 - Current
Service Writer
HIGHWAY STERLING WESTERN STAR
02.1994 - 03.2013
Assembly Worker
UNITRON
07.1985 - 02.1994
High School Diploma -
BLUEVALE SECONDARY SCHOOL