Tonia Savoury-Drewlo
Human Resources
Calgary,AB
Summary
Goal-oriented Human Resources Specialist with 15 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Human Resources
The Aurum Group
Calgary , AB
10.2021 - Current
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Tracked various statistics and kept detailed records to support human resources department.
- Assisted with on-boarding process of 70 new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Converted employee status from temporary to permanent.
- Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
- Compiled employee records from individual departments to maintain central files.
Human Resources Specialist- Contract
Best Bingo Association
Tsuu T’ina, AB
03.2021 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Oversaw and managed hiring process and assisted human resources.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Director of Rooms
Accor - Fairmont Palliser
Calgary, AB
04.2015 - 09.2020
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed team communications and information for meetings.
- Conducted research, gathered information from multiple sources and presented results.
- Monitored company inventory to keep stock levels and databases updated.
- Delivered services to customer locations within specific timeframes.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Saved $75,000.00 by implementing cost-saving initiatives that addressed long-standing problems.
- Used coordination and planning skills to achieve results according to schedule.
- Oversaw hotel administrative processes, training staff and monitoring budgets for proper planning, compliance and organization.
- Issued supplies and equipment to employees, regularly checking inventories to meet demand and support successful operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
- Oversaw day-to-day operations of 407-room hotel with staff of 145 employees.
Education
Certificate - Human Resources Management
University of Calgary
Calgary, AB 09.2012 - 04.2015
Skills
Human resources
undefinedAccomplishments
Top 25% for Employee Engagement Fairmont Palliser 2016, 2017, 2018, 2019
Leader of the Quarter Fairmont Palliser, Calgary, Alberta, 2014
Leader of the Year Fairmont Palliser, Calgary, Alberta, 2007
Leader of the Quarter Fairmont Palliser, Calgary, Alberta, 2007
Leader of the Quarter Fairmont Palliser, Calgary, Alberta, 2005
Leader of the Year Fairmont Palliser, Calgary, Alberta, 2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources
The Aurum Group
10.2021 - Current
Human Resources Specialist- Contract
Best Bingo Association
03.2021 - Current
Director of Rooms
Accor - Fairmont Palliser
04.2015 - 09.2020
Certificate - Human Resources Management
University of Calgary
09.2012 - 04.2015
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