Tonia Oluwaniyi
Brampton,ON
Summary
Objective is to greet people entering establishment, determine nature and purpose of visit, and direct them to specific area to fit their needs. Create relationships with clients to ensure their return. Being up to date with store promotions, pricing and policies in order to answer any questions a customer might have. Versatile cashier and stock associate with exemplary cash register system skills and proven commitment to store cleanliness and safety.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Tinu Ark of Mercy
Brampton
05.2021 - Current
- Functioned effectively in rapidly changed, high-pressure environments.
- Tested equipment to documented performance standards.
- Collaborated with team members to troubleshoot and resolve issues.
- Created products with extremely high attention to detail and accuracy.
- Organized ideas and communicated oral messages appropriate to listeners and situations.
- Demonstrated basic knowledge of products and pricing.
- Maintained high integrity and confidentiality regarding account and user information responsible for.
- Offered alternative solutions where appropriate with objective of retaining customers' and clients' business.
- Managed user accounts, including rights, security and system groups.
- Created graphics and banners in line with branding guidelines.
- Resolved system, hardware and telephone issues within 1 hour improving efficiency among departments
- Activated accounts for clients interested in new services
Cashier
Michael Kors
Halton Hills, ON
09.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Greeted over 110 customers day
Cashier
Staples
Waterloo, ON
02.2019 - 04.2021
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Front Desk Associate
Wilfrid Laurier University Athletic Complex
Waterloo, ON
06.2018 - 09.2020
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Summer Day Camp Leader
House of Praise
Mississauga, ON
08.2018 - 09.2018
- Led groups of children safely through variety of camp activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents, staff and teachers regarding children or program issues, disciplining or expelling campers when required for good of community.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
Education
Diploma - Pharmacy Technician
HUMBER COLLEGE
Toronto, ON06.2023
Bachelor of Science - Biology
WILFRID LAURIER UNIVERSITY
Waterloo, ON06.2021
High School Diploma -
CARDINAL AMBROZIC CATHOLIC SECONDARY SCHOOL
Brampton, ON06.2016
Skills
- Troubleshooting Network Issues
- Organizational Skills
- Microsoft Windows and Office
- Communication
- Teamwork
- Problem-solving
- Planning and organizing
- Initiative and enterprise
- Learning
Timeline
Cashier
Michael Kors
09.2021 - 12.2021
Technical Support Representative
Tinu Ark of Mercy
05.2021 - Current
Cashier
Staples
02.2019 - 04.2021
Summer Day Camp Leader
House of Praise
08.2018 - 09.2018
Front Desk Associate
Wilfrid Laurier University Athletic Complex
06.2018 - 09.2020
Diploma - Pharmacy Technician
HUMBER COLLEGE
Bachelor of Science - Biology
WILFRID LAURIER UNIVERSITY
High School Diploma -
CARDINAL AMBROZIC CATHOLIC SECONDARY SCHOOL
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