Summary
Overview
Work History
Education
Skills
Occupation
References
References
Timeline
Generic

TONIA Mazzuca

Bolton,Ontario

Summary

Client Care Manager known for thriving in fast-paced, high-volume environments. Consistently delivers exceptional results. Proficient in task prioritization, time management, and effective strategies.

Overview

27
27
years of professional experience

Work History

CLIENT CARE MANAGER

CBI HOME HEALTH
Newmarket, Ontario
01.2021 - Current
  • An integral member of the development and implementation team, responsible for the successful launch of the company’s first interdisciplinary, hospital-to-home program
  • Currently, manage multiple interdisciplinary hospitals to home programs
  • Build talent-rich network – participate in theonboarding of new recruits, empowering them with orientation and training to ensure success in their role
  • Review of weekly/monthly program utilization
  • Monitors program integrity, completes program evaluations and identifies opportunities for continuous quality improvement
  • Ensure baseline and evaluation metrics at thepatient level
  • Stakeholder engagement.

CLIENT CARE SUPERVISOR (Promoted to Manager)

CBI HOME HEALTH
Newmarket, Ontario
01.2020 - 01.2021
  • Lead a team of approx 50 care providers; ensuring optimal delivery of service; exceed requirements of the organization as well as funders
  • Complete client assessments thoroughly and on time utilizing digital platforms
  • Conducting high quality risk assessments to ensure client and care provider safety
  • Communicating effectively with diverse members of the team; timely and accurate reporting to monitor outcomes
  • Collaboratively develop care plans that meet the needs of clients and families
  • Organize training and professional development according to gaps; optimizing client care and safety minimizing risk and ensuring excellence in service delivery
  • Consistent coaching, mentoring and support for optimal staff engagement and team performance
  • Managing evolving effects of pandemic; disseminating rapidly changing information; providing psychosocial support and liaising with public health to adhere to protocols and improve safety.

CLINIC MANAGER

MCI Medical clinics Inc.
Woodbridge, Ontario
01.2006 - 01.2020
  • Responsible for hiring, training, coaching and motivating staff
  • Monitoring of all staff and healthcare professionals, ensuring adherence to all policies and procedures
  • Monitor and assess day to day clinic flow to ensure efficiency in all areas
  • Financial reports submitted per schedule
  • Work closely with healthcare professionals to ensure growth in patient count and efficient daily activities
  • Develop new initiatives to increase revenue and encourage growth in all areas.

CHARGE NURSE (Promoted to Clinic Manager)

MCI Medical clinics inc.
Woodbridge, Ontario
01.2006 - 01.2016
  • In-depth knowledge of principles, procedures, methods and techniques consistent with company vision
  • Maintain critical thinking skills essential to providing competent and dignified client care
  • Strong time management skills and ability to work under pressure in a fast-paced environment
  • Excellent professional rapport with clients, families, staff and physicians
  • Organized, task-oriented, and a dedicated team player
  • Good knowledge of occupational health and dealing directly with corporate contacts
  • Extensive knowledge of OHIP and WSIB billing and protocols
  • Strong time management skills and ability to work under pressure in a fast-paced environment.

FACILITY NURSE

AMICA Mature Lifestyles Inc.
Woodbridge, Ontario
01.2004 - 01.2006
  • Responsible for upwards of 100 residents at one time
  • Medication administration, including but not limited to keeping an up to date log of current medications and making changes per physician orders
  • Responding to emergency calls, assessing the situation, and acting according to medical need
  • Working directly with on-call physician to assess and treat residents as necessary
  • Working in conjunction with families to ensure optimal care for all residents
  • Maintaining an up to date record of resident’s physical and cognitive status to ensure appropriate care.

ADMINISTRATION

MCI Medical Clinics Inc.
Woodbridge, Ontario
01.1998 - 01.2004
  • Responsible for registering clients, ensuring that demographics are up to date
  • OHIP and WSIB billing
  • Confirming appointments
  • Maintaining an efficient and organized filing system
  • Worked at various MCI locations with such responsibilities as minimizing clinic’s outstanding billings as well as acting manager.

Education

2 year program, Practical Nursing Program -

Humber College
Toronto, Ontario
12.2004

2 year program, Dental Assisting -

George Brown College
Toronto, Ontario
12.2001

1 year program, Information Systems -

George Brown College
Toronto, Ontario
12.1999

Skills

  • Registered Practical Nurse
  • Client Care Manager
  • Interdisciplinary Hospital to Home Programs
  • Program Utilization and Evaluation
  • Client Care Supervisor
  • Client Assessments
  • Risk Assessments
  • Care Plan Development
  • Pandemic Management
  • Clinic Manager
  • Staff Management and Motivation
  • Clinic Flow Monitoring
  • Financial Reporting
  • Healthcare Professional Collaboration
  • Charge Nurse
  • Occupational Health
  • OHIP and WSIB Billing
  • Facility Nurse
  • Medication Administration
  • Emergency Response
  • Resident Assessment and Treatment
  • Family Collaboration
  • Record Keeping
  • Client Registration
  • In-home assessment

Occupation

Registered Practical Nurse

References

Available upon request.

References

References available upon request.

Timeline

CLIENT CARE MANAGER

CBI HOME HEALTH
01.2021 - Current

CLIENT CARE SUPERVISOR (Promoted to Manager)

CBI HOME HEALTH
01.2020 - 01.2021

CLINIC MANAGER

MCI Medical clinics Inc.
01.2006 - 01.2020

CHARGE NURSE (Promoted to Clinic Manager)

MCI Medical clinics inc.
01.2006 - 01.2016

FACILITY NURSE

AMICA Mature Lifestyles Inc.
01.2004 - 01.2006

ADMINISTRATION

MCI Medical Clinics Inc.
01.1998 - 01.2004

2 year program, Practical Nursing Program -

Humber College

2 year program, Dental Assisting -

George Brown College

1 year program, Information Systems -

George Brown College

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TONIA Mazzuca