Toni Stronach-Hesp
Kelowna
Summary
Seasoned Territory Manager and exceptional sales professional. Decisive team leader and business manager with excellent attention to detail and persuasive communication style. Offering 10+ years of experience in sales and marketing.
Overview
8
8
years of professional experience
Work History
Territory Manager
Auxly Cannabis Group
01.2023 - Current
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
Territory Manager
Acosta/Mosaic Representing TGOD & Galaxie Brands
09.2022 - 12.2022
- Communicate regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Manage over 200 accounts within Okanagan territory.
- Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships by building rapport and maintaining consistent communication.
Western Canada Territory Manager
Madge and Mercer Modern Apothecary
03.2022 - 07.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Devised strategies to perform at required goal level and achieve monthly quota.
Store Manager
Decibel Cannabis Company
01.2022 - 03.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
Dutch Love Cannabis
07.2021 - 12.2021
- Manage team of 25-30, overseeing three stores and a delivery service
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.
General Manager
Dutch Love Cannabis
03.2021 - 07.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed student needs to develop effective training plans.
Assistant General Manager
Dutch Love Cannabis
12.2020 - 02.2021
- Support in managing team of 10-15
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Office Administrator
Dutch Love Cannabis
09.2020 - 12.2020
- Delivered clerical support by handling range of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Manager on Duty
Dutch Love Cannabis
05.2020 - 11.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Wholesale Assistant
Bigtime Showroom
12.2019 - 03.2020
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock into inventory management system.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Sales Associate
Holt Renfrew
10.2017 - 03.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
Key Holder / Manager of E-Commerce
Orling & Wu
10.2016 - 03.2017
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Sales Support / Visual Merchandising
Burberry
11.2015 - 12.2016
- Served customers and followed outlined steps of service.
- Monitored and replenished display inventory and restructured according to available stock.
Education
Fashion Marketing & Merchandising Diploma -
Blanche Macdonald Centre
Vancouver, BC08.2016
High School Diploma -
Victoria School of Visual & Performing Arts
Edmonton, AB06.2015
Skills
- Department Oversight
- Administrative Management
- Business Leadership
- Sales Tracking
- Staff Scheduling
- Performance Assessment
- Recruitment and Hiring
- Customer Service Management
- Market and Competitor Research
- Account and Territory Management
- Channels and Distribution Knowledge
- Network Development
Timeline
Territory Manager
Auxly Cannabis Group
01.2023 - Current
Territory Manager
Acosta/Mosaic Representing TGOD & Galaxie Brands
09.2022 - 12.2022
Western Canada Territory Manager
Madge and Mercer Modern Apothecary
03.2022 - 07.2022
Store Manager
Decibel Cannabis Company
01.2022 - 03.2022
District Manager
Dutch Love Cannabis
07.2021 - 12.2021
General Manager
Dutch Love Cannabis
03.2021 - 07.2021
Assistant General Manager
Dutch Love Cannabis
12.2020 - 02.2021
Office Administrator
Dutch Love Cannabis
09.2020 - 12.2020
Manager on Duty
Dutch Love Cannabis
05.2020 - 11.2020
Wholesale Assistant
Bigtime Showroom
12.2019 - 03.2020
Sales Associate
Holt Renfrew
10.2017 - 03.2018
Key Holder / Manager of E-Commerce
Orling & Wu
10.2016 - 03.2017
Sales Support / Visual Merchandising
Burberry
11.2015 - 12.2016
Fashion Marketing & Merchandising Diploma -
Blanche Macdonald Centre
High School Diploma -
Victoria School of Visual & Performing Arts
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