Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Toni Smith

Dundalk,Ontario

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering Eight (8) years of extensive leadership experience in Supply Chain Industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

16
16
years of professional experience

Work History

Team Manger

Indigo Books and Music
09.2014 - Current
  • Night & Weekend Shifts
  • Manage day-to-day operations of team
  • Motivate & Coach Team Members
  • Manage staffing- of up to 200 Associates and Leadership team ( 5 Team Leads )
  • Monitor & Guide Team Performance to achieve delivery and productivity targets
  • Ensure safe work environment at all times
  • Drive Team to achieve KPI Targets
  • Ensure Team is meeting Company’s Service Level Agreements
  • Ensure payroll is complete accurately and on time- 45- 200 Associates
  • Prepare End of Shift Reports Daily
  • Handle all employee issues and escalate when necessary
  • Resolve operational issues and escalate to proper department where necessary (IT department, Maintenance, Health & Safety etc.,)
  • Prepare reports and provide timely updates to Operations Manager (shift performance reports, Associate productivity reports, Incident Reports, Theft Reports)
  • Issue / Discontinue contracts and Terminations where necessary
  • Responsible for development and Supervision of on shift leaders
  • Handle loss prevention issues in conjunction with Loss Prevention Department
  • Handle Lost Time Accidents in conjunction with the Health & Safety Department
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance on monthly basis and coached and trained up to 200 team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Facilitated daily meetings to communicate team performance goals and results.
  • Implemented new processes to streamline workflow within team, averaging 6 hours of additional productivity per day.

Legal Assistant /Executive Assistant/ Paralegal

Justis Chambers
St. George's, Grenada
01.2011 - 01.2014
  • Prepare & File Court Documents (E.G
  • Exhibits, Appeals, Subpoenas)
  • Conduct legal research and verify citations or quotes
  • Accompany Attorneys to hearings / client meetings and keep detailed notes
  • Conduct Client interviews and take initial statements
  • Maintain Client Files
  • Maintain office supplies and manage expense account
  • Payroll
  • Manage Three (3) Attorneys Schedules; scheduling Client meetings, Depositions, Court Hearings, Trials and requesting adjournments where required
  • Also responsible for travel arrangements where necessary
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Organized key evidence exhibits to prepare for trials.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Prepared case summaries for mediation conferences.
  • Supported partners and associates in areas of appellate and complex commercial litigation.

Real Estate Office Manager

Properties Plus Caribbean Inc
St. George's, Grenada
01.2010 - 01.2011
  • Assist in setting up the business including website design & content as well as advising on office layout
  • Staffing & Payroll
  • Performance evaluations and Training
  • All administrative duties including maintaining client files
  • Maintaining expense accounts (Gas allowance etc.)
  • Dealing with client/ tenant complaints and resolving issues
  • Coordinate property showings for sales and rentals
  • Preparing Rental / Sales Agreements
  • Negotiating Contracts
  • Property Visits/ Inspections
  • Maintain active database of service providers (e.g. Plumbing, electrical, etc.)
  • Marketing and generating new business
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 6 employees.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

Managing Director

Best Western
St. George's , Grenada
01.2006 - 01.2010
  • Planning and organizing accommodation, catering and other hotel services
  • Promoting and marketing business
  • Managing budgets and financial plans as well as controlling expenditure
  • Setting and achieving sales and profit targets
  • Analyzing sales figures and devising marketing and revenue management strategies
  • Recruiting, training and monitoring staff
  • Planning work schedules for individuals and teams
  • Meeting and greeting customers/ Guest Relations
  • Dealing with customer complaints and comments
  • Addressing problems and troubleshooting
  • Ensuring events and conferences run smoothly
  • Supervising maintenance, supplies, renovations and furnishings
  • Dealing with contractors and suppliers
  • Ensuring security is effective
  • Carrying out inspections of property and services;
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.

Education

Bachelor of Arts - Economics

York University
Toronto
2004

HIGH SCHOOL DIPLOMA -

St. Joseph’s Convent
St. George's, Grenada
07.1995

Skills

  • Lean Six Sigma – Green Belt
  • First Aid Certified
  • Detail Oriented
  • Strong Written and Verbal communication skills
  • Excellent verbal communication skills, both written and oral
  • Self-motivated, hard working
  • Continuous Improvement Projects

Accomplishments

Achieved minimum eight percent growth in productivity annually


Managed several projects to completion achieving overall hardware savings, increased productivity and /or improved Inventory Accuracy


Employee Social Committee Chair committed to employee engagement implementing several program's which drove proven improvement in employee engagement measurable through engagement surveys.


Timeline

Team Manger

Indigo Books and Music
09.2014 - Current

Legal Assistant /Executive Assistant/ Paralegal

Justis Chambers
01.2011 - 01.2014

Real Estate Office Manager

Properties Plus Caribbean Inc
01.2010 - 01.2011

Managing Director

Best Western
01.2006 - 01.2010

Bachelor of Arts - Economics

York University

HIGH SCHOOL DIPLOMA -

St. Joseph’s Convent

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