Summary
Overview
Work History
Education
Skills
Timeline
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Toni Sayers

Calgary

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

GT Operations LTD
06.2012 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained accurate records of transactions, inventory levels, employee hours worked, and reconciled cash drawers daily for financial accuracy.
  • Enhanced customer satisfaction with quick and effective resolution of complaints and inquiries.
  • Trained new employees on company policies, procedures, and job responsibilities for seamless integration into the team.
  • Streamlined inventory management by implementing an efficient organization system for products and supplies.
  • Coordinated daily shop operations, ensuring a smooth workflow and timely completion of tasks.

Dispatch Supervisor

ATS Retail Solutions
06.2007 - 05.2012
  • Supervised team of 5 employees and provided training focused on maximizing overall performance.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Education

High School Diploma -

Father Lacaombe
Calgary

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Customer and client relations
  • Customer relations
  • Scheduling
  • Documentation and recordkeeping
  • Database entry
  • Professional and mature
  • Invoice processing

Timeline

Administrative Assistant

GT Operations LTD
06.2012 - Current

Dispatch Supervisor

ATS Retail Solutions
06.2007 - 05.2012

High School Diploma -

Father Lacaombe

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Toni Sayers