Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Toni San Antonio

Saskatoon,SK

Summary

Dynamic retail professional with a proven track record at Sobeys, excelling in customer service and cash handling. Recognized for enhancing customer experiences through effective communication and attention to detail. Skilled in POS operations and conflict resolution, consistently contributing to a positive shopping environment and achieving sales targets.

Punctual and honest cashier and sales clerk with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Trustworthy and dedicated cashier and sales clerk with 9+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

10
10
years of professional experience

Work History

Cashier

Sobeys
05.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register to record transactions accurately and efficiently.
  • Reduced processing errors by meticulously following transaction procedures.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Retail Sales Associate

Platos's Closet
03.2019 - 02.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.

Food Service Worker

Dairy Queen Grill & Chill
02.2015 - 03.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Utilized POS system to receive and process food and beverage orders.
  • Adjusted food preparation methods in accordance with customer requests.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Streamlined checkout process, reducing wait times for customers.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Optimized food presentation to enhance customer dining experience.
  • Improved dining experience by maintaining clean and organized eating area.
  • Collaborated with kitchen staff to plan and execute special events without hitches.

Education

Bachelor of Arts - Drama

University of Saskatchewan
Saskatoon, SK
07-2029

High School Diploma -

Centennial Colegiate
Saskatoon, SK
06-2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Time management skills
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • POS system operations
  • ID verification
  • Attention to detail
  • Currency counting
  • Decision making aptitude
  • Identification checks
  • Fraud prevention awareness
  • Point of sale proficiency
  • Clear communication
  • Empathy and patience
  • Multitasking and organization
  • Scanner operations
  • Dependability and reliability
  • Receipt handling
  • Honest and dependable

Languages

English
Native or Bilingual
tagalog
Native or Bilingual

Timeline

Cashier

Sobeys
05.2021 - Current

Retail Sales Associate

Platos's Closet
03.2019 - 02.2020

Food Service Worker

Dairy Queen Grill & Chill
02.2015 - 03.2018

Bachelor of Arts - Drama

University of Saskatchewan

High School Diploma -

Centennial Colegiate

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Toni San Antonio