Toni Runsewe
Brentwood
Summary
Developed skills in client-focused environment, excelling in regulatory compliance and case management. Looking to transition into new field, leveraging strong analytical and interpersonal skills. Capable of adapting to various roles and contributing effectively in dynamic settings.
Detail-oriented and compassionate individual with keen ability to understand and address client needs. Familiar with eligibility criteria and regulatory requirements, adept at data entry and case management. Committed to ensuring clients receive necessary support and benefits.
Overview
8
8
years of professional experience
Work History
Social Service Program Assistant
Contra Costa County Employment And Human Services Department
06.2022 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Sales Associate
Walgreens
08.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Data Entry Clerk
Runex Afs Enterprises
05.2017 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Reduced data discrepancies by conducting regular and thorough data validation exercises.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Associate of Arts - Psychology
Las Positas College
Livermore, CA06.2025
Skills
- Teamwork and collaboration
- Multitasking and organization
- Scheduling management
- Public assistance
- Flexibility
- Effective communication skills
- Telephone etiquette
- Computer proficiency
- Interviewing
- Documentation and reporting
- Application review
- Appointment scheduling
Timeline
Social Service Program Assistant
Contra Costa County Employment And Human Services Department
06.2022 - Current
Sales Associate
Walgreens
08.2021 - 05.2022
Data Entry Clerk
Runex Afs Enterprises
05.2017 - 08.2021
Associate of Arts - Psychology
Las Positas College
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