Toni Barreto
Fresno
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilize strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/Phlebotomist
Fresno Guest Homes
Fresno
09.2023 - Current
- Managed front desk operations while providing exceptional service to families. Oversaw communication by answering incoming phone calls and addressing inquiries. Coordinated appointment scheduling and transportation logistics for residents. Developed comprehensive packets for resident appointments to facilitate smooth processes.
- Managed organization and accuracy of pre-admission documentation to support operational readiness.
- Assisted in organizing licensing documentation and maintaining file records. Scanned and made copies of essential documents. Checked facilities for compliance with established guidelines.
- Performed blood draws to facilitate accurate diagnostic testing and patient care.
- Executed urine specimen collection procedures to ensure accurate testing results.
- Prepared detailed reports and presentations for management meetings, supporting strategic decision-making processes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
Front Desk Receptionist
Clovis Pediatric Group
Clovis
07.2021 - 09.2023
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Managed billing operations to maintain financial accuracy and support revenue flow.
- Organized medical records for efficient retrieval and filing
- Conducted thorough verification of insurance policies to ensure compliance and accuracy.
Verification specialist & customer service representative
I Life & Health
Fresno
06.2020 - 07.2021
- Verified member information and billing to ensure accuracy and compliance
- Processed payments and assisted members with billing inquiries to enhance customer satisfaction
- Helped members navigate services on online portals
- Recorded application details accurately
Customer Care representative
Alorica
Fresno
11.2017 - 12.2019
- Assisted customers in troubleshooting issues to enhance satisfaction
- Processed customer bill payments via phone
- Resolved technical issues for customers to ensure seamless service
- Went over and break down bills
- Explained and clarified bills for customers to promote understanding
Education
High School Diploma -
Carter G Woodson
Fresno06.2017
Phlebotomy License - Phlebotomy
CALRegional
Fresno, CA12.2024
Skills
- Electronic health records
- Medical terminology
- Data management
- Scheduling and calendar management
- Office administration
- Computer skills
- Microsoft Word
- Time management
- Team collaboration
- Customer service
- Customer relations
- Business communication
LANGUAGES
Spanish/English
AWARDS
ASB Student Body President both Junior & Senior year of high school.
Timeline
Administrative Assistant/Phlebotomist
Fresno Guest Homes
09.2023 - Current
Front Desk Receptionist
Clovis Pediatric Group
07.2021 - 09.2023
Verification specialist & customer service representative
I Life & Health
06.2020 - 07.2021
Customer Care representative
Alorica
11.2017 - 12.2019
High School Diploma -
Carter G Woodson
Phlebotomy License - Phlebotomy
CALRegional